Guest Services Officer

2 weeks ago

กรงเทพมหานคร, Thailand AirAsia Full time

**Job Description**:

- Maintain the highest level of safety, security, and service standards for ground operations.
- Ensure smooth daily operations by Guest Services at the Check-in counter, the Gate Management, and the Arrival Hall, and prepare daily operations reports.
- Make sure that staff is properly planned before the start of operation by updating staff on any information, briefing, and de-briefing, assigning staff to their designated area, and that all tools are sufficient and in order.
- Supervise the check-in counter is open 4 hours before departure time and ensure all systems run i.e. conveyer, BHS, Tubs, and FIDS before opening counter
- Monitor staff movement, discipline and report to the superior for further action.
- Take proper action if any delay occurs and inform Supervisor on duty to take necessary action.
- Ensure all SOP is being implemented according to GOM.
- Comply with Airline Standards, Safety performances, the applicable law, and procedures in all locations where operations are conducted.

**Qualifications**
- Bachelor's Degree in any related fields
- 2 - 3 years experience in Guest Service Assistant, Passenger Services, Ground Service Operations, or related field
- Proficient in oral and written English is a must
- Good interpersonal and communication skills.
- Able to perform under pressure in a challenging environment.
- Friendly, mature, humble, honest, and meticulous; self-starter
- Able to work on shift.

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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