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Client Partner
2 weeks ago
**MediaDonuts by Aleph** is a leading advertising, media, commerce and ad-tech solutions company connecting brands to consumers by representing top platforms and publishers.
**MediaDonuts by Aleph**has offices in 11 countries across APAC with headquarters in Singapore and is a wholly owned subsidiary of Aleph Holding.
**About the Role**:
The Client Partner is a hybrid role combining strategic consulting and technical expertise. This position requires managing client relationships, developing advertising strategies, and providing hands-on support for campaign setup, training and troubleshooting. The Client Partner also ensures smooth collaboration with internal teams and provides regular updates to senior leadership to align with business objectives.
**Role Summary**:
The Client Partner will manage relationships with key accounts, ensure successful campaign execution, and oversee operational processes that drive efficiency. This includes strategic advertising guidance, hands-on technical support, and managing key operational responsibilities like sales pipeline tracking, billing coordination, and providing business updates.
**Key Responsibilities**:
**Strategic Consulting & Account Management**:
- Develop and execute tailored advertising strategies that align with clients’ business goals.
- Manage and grow relationships with assigned accounts, serving as the primary point of contact for day-to-day communication and strategic guidance.
- Identify opportunities to grow client investments by upselling Pinterest’s advertising solutions and providing proactive recommendations based on data insights.
- Collaborate with cross-functional teams, including Regional Product, Marketing, and Technical Support, to deliver integrated solutions that meet client needs.
- Lead the creation of compelling pitches and proposals, using market and client data to demonstrate Pinterest’s unique value proposition.
**Technical Support & Training**:
- Manage campaign setup and configuration when required, ensuring alignment with client objectives and best practices.
- Provide hands-on training for clients and agencies on ad setup, management, and optimization to empower them to effectively use Pinterest Ads.
- Troubleshoot technical issues related to campaign setup, ad management, or performance, offering timely and practical solutions to both clients and agencies.
**Operational Management**:
- Oversee Salesforce operations, including updating opportunities, tracking sales pipelines, and logging activity to maintain accurate records.
- Collaborate with the Finance team to ensure a smooth billing process by providing necessary documentation and maintaining visibility into client account status.
- Provide weekly updates to the Business Head, summarizing key account progress, sales pipeline status, and key client developments.
**Qualifications**:
- Proven experience in sales, account management, or advertising, preferably within the digital media or technology industry.
- Strong ability to build relationships with stakeholders at junior - mid levels, including marketing teams and decision-makers.
- A consultative approach to sales, with the ability to understand client needs and craft customized solutions.
- Hands-on experience in campaign setup, ad management, and troubleshooting within digital advertising platforms.
- Strong communication and presentation skills, with the ability to deliver insights and recommendations clearly and persuasively.
- Self-motivated and goal-oriented, with a track record of meeting or exceeding sales targets.
