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Client Manager

2 weeks ago

กรงเทพฯ, Thailand BSI Full time

We exist to create positive change for people and the planet. Join us and make a difference too

Key responsibilities & accountabilities

- Assess client's Management Systems in accordance with the standards and relevant specifications and provide effective management of a portfolio of clients in carrying out assessments of their management systems so that they achieve, continue to meet, and if the client wishes ultimately exceed their scheme requirements.
- Assist Operation Team to liaise with clients and preparing the assessments and travel plans.
- Conduct necessary meetings and provide progress updates to clients on the conduct of pre-assessments / pre-visits, documentation reviews, initial assessments, continuing assessment, re-certification assessment visits and results of findings. Review and verify the acceptance of client's corrective & preventive actions plan.
- Ensure and manage the clients' records and other related matters are properly dealt with to assure client satisfaction is maintained.
- Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team
- Mentoring and coaching new or inexperienced colleagues as needed to meet the business needs.
- Following the training plan developed by the Line Manager in order to reach assessor status and then Lead assessor status through the prescribed program (based on the audit and technical knowledge, skills and experience they have as well as the requirements of ISO 19011). Participate in additional training based on future business needs.
- Maintain and develop assessment skills and technical and management system standards knowledge
- Any other assignments as needed to meet assessment delivery to achieve business objectives.

Knowledge / Skills / Abilities

- Qualifications and/or equivalent industry experience in the required industry sector as determined by the resource planning requirements (e.g. IRCA qualified auditor in ISO 9001 / ISO 14001 / ISO 45001);
- _ Experience / Education in _Civil, Medical devices, and Hospitals _will be an advantage._
- Demonstrate a thorough understanding of how a business operates to ensure appropriate interpretation of management system standards.
- Demonstrate high-level interpersonal skills with the proven ability to communicate effectively at all levels within a client/s organization and BSI.
- Proven negotiation skills to be able to negotiate technical issues when dealing with the client organization's management in relation to assessment findings.
- Excellent presentation skills, able to present assessment findings professionally and effectively, often through formal stand-up presentations to a group of senior managers.
- Energy and commitment to undertake the assessor role, which can be very demanding, working within different premises every day, being in front of the client and constantly on the move.
- Learning ability to keep up with changes to business, industry, management thinking and developing assessment styles.
- Strong written communication skills able to formulate clear, concise and professional reports, explaining technical issues, within required timeframes. Effective communication through the written word is essential.
- Self-organization skills / self-motivated - operating from home and remote from any BSI office, the assessor needs to be able to manage their own workload to maximize self-effectiveness.
- Demonstrate thorough technical knowledge to be able to interpret the language of the Client organization.
- Demonstrates ability to coherently deliver training courses across the full spectrum of the delegate profile (boardroom to shop floor)
- Possess knowledge of individual learning styles and how to address these through the design and development of training courses through the use of accelerated learning techniques.
- Ability to design and develop training courses and materials to meet specific aims
- Proven administrative and organizational skills, with the ability to meet deadlines and manage customer expectations
- Understanding of development processes, training needs analysis and training evaluation techniques

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to