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Executive, E-commerce Operations

2 weeks ago

กรงเทพมหานคร, Thailand PUMA Full time

Your Talent
- Bachelor's degree in IT, Business Administration or similar.
- A strong understanding of end-to-end eCommerce operational processes
- Experience defining and improving futureproof and scalable processes.
- Ability to collaborate across teams and ensure deliverables are met.
- 3+ years' experience in eCommerce operations, eCommerce Software Integration Agency or a relevant start-up
- Able to manage own workload and independently hit deadlines.
- A strong interest in technology and sports
- Experience using project management tools such as JIRA and Confluence
- Excellent written and verbal communication skills in THAI and ENGLISH

Your Mission
- Act as the primary business owner for the Order Management System (OMS)
- Manage and priorities the throughput of external development teams using JIRA and Confluence
- Document detailed requirements for enhancements and bug fixes in eCommerce systems and perform final UAT before they enter production environments.
- Ensure smooth operations of eCommerce fulfillment including payments, order flow, packaging, last mile delivery and order tracking.
- Monitor and optimize existing payment, fraud and refund systems and work on the integration of new alternatives.
- Support the Customer Service team with inquiries on orders, returns, payments and refunds, and seek to further streamline the processes and tool.
- Manage projects with multiple local and Global stakeholders to execute the Thailand eCommerce roadmap.
- Periodically report on, analyses and control operational metrics to identify areas of concern and opportunity.
- Keep documentation of system interfaces and standard processes up to date in Confluence.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.