Lead, Accounts Payable

**Company Description**:

- “To be the most loved everyday food and groceries destination” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

In this role, you will play a pivotal part in ensuring the efficient and effective execution of our Accounts Payable processes, contributing to the financial health and success of our organization. If you are ready to take on a leadership role and drive excellence in service delivery the AP Service Delivery Supervisor is expected to be adaptable, results-oriented, and capable of driving improvements in service quality and delivery process, thrive in a dynamic and fast-paced environment.

**Responsibilities**:

- Monitor service performance against agreed-upon Service Level Agreements (SLAs), Taxonomy and Objectives and Key Result (OKR)
- Establish and maintain strong relationships with external and internal stakeholders
- Serve as the point of contact for issues within AP processes
- Support internal and external audits
- Identify areas for improvement in service quality and efficiency, provide inputs that will drive process-related investment decisions and implementation
- Identify and mitigate risks that could impact service deliver, develop contingency plans
- Generate regular reports and maintain accurate records of service delivery activities and performance metrics
- Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review...etc)
- Lead and mentor a service delivery team for New Verticals (both captive and outsourced)
- Set clear performance expectations and provide regular feedback
- Allocate and manage resources, ensure that the team is adequately trained and resourced
- Ad hoc tasks assigned from time to time

**Qualifications**:

- 5+ years of relevant accounting and AP experience, with a degree in Accounting, Business Administration, or Finance
- Proficient in both English & Thai
- Experience mentoring & guiding small teams
- Proven experience in service delivery or a related field, with a track record of success in managing teams and meeting SLAs
- Direct experience within a multi-national environment with a complex regional/country environment.
- Process-oriented with an understanding of both financial and operational controls.
- Strong analytical skills and who can foresee upstream and downstream impacts.
- Strong leadership and communication skills
- Excellent problem-solving and analytical abilities.
- Hands-on experience with ERP systems such as SAP Hana and other invoicing/ticketing systems will be an added advantage but not required
- Strong communication skills with the ability to bridge language barriers - you must be able to work collaboratively with a diverse group of people
- Comfortable working in a fast-paced environment with tight deadlines.

**Additional Information**:

- Other benefits include discount vouchers, health & wellness allowance, quarterly team building, health insurance, and learning and development opportunities_

foodpanda is operated by the Delivery Hero Group (“DH Group”), the global leader in the food delivery industry, processing over 4 million orders daily, operating in 40+ markets, with over 25,000 employees and approximately 600,000+ restaurant partners worldwide.