Account Management Team Lead

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go. People talk about O2O, we live it

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. With 1600+ employees spread across SEA and LATAM, our 11-year-old company reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution, and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head-on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have the ambition to build an international brand by establishing an even more global presence.

**What you’ll do**:
- Maintain and grow relationships with key accounts, including occasional customer/ site visits
- Maintain and grow existing corporate customers’ volume through value added services
- Resolve customers’ requests and operational issues through problem solving, team coaching and cross team collaborations
- Plan and execute initiatives to support customers’ requests/ growth
- Define and assign tasks to team; coach and support team’s day-to-day tasks and skills building
- Track and own team performance and enhance existing processes to improve team efficiency and impact
- Engage with and collect data from existing customers to support growth strategies and assist manager/ other teams with other relevant tasks

**What you need**:
- Bachelor Degree in Business Administration, Economics, Data Analytics or relevant fields.
- Ability to communicate in English; Mandarin Chinese is a plus.
- Good command of Microsoft Excel; any experience with CRM tools and dashboards is a plus.
- Past experience in sales, key account management, business development, commercial or other customer facing roles.
- Excellent communication and problem-solving skills; ability to lead/ handle customer calls, exercise good judgment and collaborate across teams.
- Self-driven, well-organized individual with high ownership.
- Experience leading projects or small team is highly preferred.
- Lalamove respects your privacy and is committed to protecting your personal data.

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ประกาศนี้จะแจ้งให้คุณทราบว่าเราจะใช้ข้อมูลส่วนบุคคลของคุณอย่างไร,อธิบายสิทธิความเป็นส่วนตัวของคุณ และการคุ้มครองตามกฎหมายเมื่อคุณสมัครงานกับเรา โปรดใช้เวลาอ่านและทำความเข้าใจประกาศนี้