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Guest Experience Manager

3 weeks ago

กรงเทพมหานคร, Thailand Maximilian Hotel Praga Full time

**Guest Experience Manager at Hotel Josef and Maximilian Hotel in Prague**

Often the first hello and the last farewell, our guest experience team are the gatekeepers of Hotel Maximilian experience. Your passion and commitment to going above-and-beyond ensures a stay that is unforgettable.

**Summary**

Become part of a caring team of professionals striving for excellence. At Maximilian Hotel we look for effortlessly engaging characters, whose personality, humor and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.

We are searching for a Guest Experience Manager to join our dedicated team at Maximilian Hotel. This is not just a job, it’s a calling to help shape unforgettable moments for our guests, all while growing within an environment that values excellence, creativity, and the art of hospitality.

**What You’ll Do**:

- Be at the heart of our operations, assisting in the seamless day-to-day management of all front-of-house departments, ensuring that our high standards are not just met, but exceeded.
- Welcome each guest with warmth and care, guiding them through their stay with personalized attention that goes above and beyond expectations.
- Analyze guest feedback and create innovative strategies to continually enhance their experience.
- Be the key contact for VIP arrivals, handling pre-arrival preparations and ensuring their stay is impeccable from start to finish.
- Collaborate with travel agents, offering guided tours of our legendary property, and ensure the satisfaction of our partners.
- Build and maintain meaningful relationships with both guests and colleagues, fostering a sense of community and mutual respect.
- Promote our hotel’s unique offerings and activities, helping guests immerse themselves in the full experience, including Maximilian Brasserie.
- Ensure clear and constant communication between departments, resolving guest requests with grace and efficiency.

**Requirements**:
**Who You Are**:

- You have at least 3 years of experience in a similar role within a luxury brand, with an international mindset and a passion for creating magical guest experiences.
- You hold a Bachelor’s degree in Hospitality Management or a related field.
- Your leadership skills inspire those around you, and you’re able to motivate teams to deliver their best.
- Your communication is flawless—both written and spoken, in Czech and English (additional languages are a plus).

You thrive in a fast-paced environment, maintaining grace under pressure while staying focused on the finer details