Customer Service Supervisor

1 week ago

กรงเทพมหานคร, Thailand Harmless Harvest Full time

Engage directly with customers on behalf of the company, either by telephone, electronically or face to face.
- Respond promptly to customer inquiries, obtain and evaluate all relevant information to handle product and service inquiries. Follow up on customer interactions.
- Perform customer verifications, provide pricing and delivery information.
- Handle and resolve customer complaints.
- Set up new customer accounts and manage customers' accounts.
- Communicate and coordinate with internal departments. Organize workflow to meet customer timelines.
- Maintain customer databases. Keep records of customer interactions, transactions and complaints.

Key Skill Leadership:

- Eagerness to develop a new business
- Interpersonal and customer service skills.
- Ability to find positive in any situation.
- Multi-tasking and organizational skills
- Time and Priority management skills.
- Problem solving and analytical skills.
- Creativity. Flexibility
- Self-motivation.
- Team working & Collaboration ability.
- Hands-on.

**Requirements**:

- Bachelor’s degree in International Business or Brand and Marketing Management or equivalent
- 2 to 5 years of experience in customer service and/or business development (food industry, FMCG is advantage)
- Fluent in English (Writing, Reading and Speaking)
- Strong computer skills, including MS Excel, Word and PPT

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