Executive Housekeeper

2 weeks ago

กรงเทพมหานคร, Thailand Grand Mercure Bangkok Atrium Full time

**Job Description**:
This position is responsible for the supervision and management of the Housekeeping Department, ensuring the highest standards of excellence at all times, whilst maintaining professional and well-organized service.
- Prepare periodical department budget & forecast, manage all operational costs within budgets
- Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable
- Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals
- Compile and update Standard Operating Procedures for all areas of responsibility periodically
- Ensure that all auditing and reporting standards are conveyed to staff and adhered to
- Conduct quality control inspections of all areas of the hotel and share results with the team
- Conduct monthly Staff Meetings and daily briefings with Operational Managers
- Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies
- Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service
- Interview, select and recruit Housekeeping employees
- Identify and develop team members with potential
- Conduct performance review with the team
- Constantly monitor team members’ appearance, attitude and degree of professionalism
- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
- Prepare payroll and gratuity reports
- Manage organization and cleanliness of departmental areas by conducting weekly walk through
- Perform other duties assigned by the Management

Work Experience
- Minimum 6 years of Housekeeping experience with 3 years at a management level
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel, Word, & PowerPoint
- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times

**Benefits**:

- Employee benefit card offering discounted rates in Accor Hotels worldwide.
- Develop your talent through learning programs by Academy Accor.
- Opportunity to grow within your property and across the world
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

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