IT Innovation and Planning
2 weeks ago
ตำแหน่ง
Incident Manager
วันที่
23/12/2024
ความรับผิดชอบ
importance in overseeing the incident management process, ensuring efficient resolution of critical incidents, and improving the overall response process. The role requires strong communication skills, the ability to handle high-pressure situations, and experience in using ITSM frameworks (especially ITIL).
คุณสมบัติ
- Excellent problem-solving and critical thinking skills to analyze and resolve incidents efficiently.
- Experience with monitoring and alerting tools to detect and respond to incidents quickly.
- Knowledge of cloud computing, infrastructure management, and networking concepts is a plus.
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