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Cs Operations, Coordinator

2 weeks ago

กรงเทพมหานคร, Thailand AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business._

Sound like you? Then read on.

About the Role

Job Profile Summary

Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints
- Provide product and service information to customers and to agents and business partners as appropriate
- Identify upselling opportunities to maintain and increase income streams from customer relationships
- Recommend and implement programmes to support customer needs
- Resolve customer claims and complaints
- Develop initiatives to proactively inform and educate customers
- Coordinate customer survey with marketing team and develop improvement plans in response to customer survey
- May develop and deliver functional / technical training in customer service related areas

[Use this profile for positions delivering training for customer service staff]
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._