Technical Support Officer

7 days ago

กรงเทพมหานคร, Thailand AIS Full time

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

Job Posting Location

Bangkok

Job Summary

Monitor and maintain computer systems and networks.

talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.

troubleshoot system and network problems, diagnosing and solving hardware or software faults.

replace parts as required.

**Job Description**:
JD:
- Support client requested for services by services catalog and delivers by SLA- Provide Troubleshoot ,consulting, problem solving to fix the problem from agent and client- Manage and maintain client software upgrading and patch update comply by IT policy- Installing and configuring computer hardware, software, printers, and scanners.- Monitoring and maintaining computer systems, networks, and firewalls. Responding in a timely manner to service issues and requests.- Providing technical support across the company (this may be in person or over the phone).- Repairing and replacing equipment as necessary.- Support Application QA testing by assigned- Support Internal/External project implementation by assigned- Other tasks as assigned.

Qualification:
- Male/Female-
- 25-35-
- Bachelor degree in Business computer ,computer electronics and related fields-
- familiar with Microsoft Office, Excel, PowerPoint, Google ToolsExperience with Microsoft windows client family and endpoint management software,antivirus,endpoint security, utility software and remote desktop-
- Back ground with client security framework such Active Directory policy, group policy and understand in PII,PDPA,GDPR and Act of Thailand 2564-
- Experience troubleshooting systems and network.-
- Experience in overall tasks about internal IT issues.-
- Person who has service mind and do tasks beyond the job Description.-
- Good communication and client facing skill.-
- Polite and Services mindsRecruiter

Thanawat Wongkongpat (ธนะวรรธน์ วงศ์คงพัฒน์)

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