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Sales Associate

2 weeks ago

กรงเทพมหานคร, Thailand Richemont Full time

Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.

**Want to grow your career with an amazing team? Join us NOW as Sales Associate for Thailand.**

**HOW WILL YOU MAKE AN IMPACT?**

**_SALES_**
- Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
- Maximize profit whist controlling & minimizing costs (discount, general expenses, third party commissions).
- Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
- Organize private viewing with potential VIPs in your region.
- Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
- Act as a reference in terms of building action plans to achieve personal targets.

**_BRAND AMBASSADORSHIP
- **
- Ensure Excellency within and outside of the boutique.
- Ensure maximum client welcoming, handling, and servicing.
- Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
- Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
- Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.

**_CUSTOMER & CRM RELATED ACTIVITIES_**
- Ensure Service Excellency within the boutique at all time and with any boutique clients
- Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
- Proactively participate of regular VIP and orders, considerate of our boutique opportunities.
- Ensure accurate and genuine relationship building with customers.
- Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
- Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues.
- Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.

**_STORE OPERATIONS MANAGEMENT_**
- Actively taking his part in monthly (quarterly, yearly) stocktaking.
- Actively ensuring all measures to avoid stock discrepancies at all times.
- Automatic replenishment of sold timepieces and active order requests.
- Ensuring a proper maintenance of all boutique timepieces when necessary: organize changing of straps polishing, servicing, etc.

**_FINANCIAL & CASH REGISTER CONTROL
- **
- Compliance with procedures, and with legal, fiscal and customs regulations.
- Mastering dealing with credit card transaction of considerable amounts, Cash Register, etc.

**_REPORTING_**
- Ensure timely reporting of any opportunity, incident, etc to Assistant/Boutique Manager.
- Share new practices, ideas with Assistant/Boutique Manager to enhance boutique operations as a whole.

**_TEAM WORK_**
- Share new ideas, work related practices & knowledge with boutique’s members, office colleagues.
- Monitor own appearance and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).
- Full and complete assistance to shift colleague during the sales ceremony.
- Active participation in Boutique trainings and role-plays to improve knowledge and client experience.

**HOW WILL YOU EXPERIENCE SUCCESS WITH US?**
- Strong client management knowledge with 3-5 years of experience in building effective relationship between you and clients
- Together with your exceptional communication and sales skills, you also thrive under pressure and able to work well with the team
- You have a positive mindset and inspiring attitude

**HOW DO WE KEEP YOU SMILING?**
- **A great opportunity to** **be part of a passionate and diverse team that goes the extra mile to uphold outstanding service for our beloved clients
- Richemont will allow you to explore your curiosity and deepen your knowledge of Luxury Watchmaking whilst providing trainings to increase your confidence and professionalism
- An opportunity to meet and learn with the experts IN HQ

**YOUR JOURNEY WITH US**:

- Firstly, you will speak with HR to get to know YOU and give you as preview as well of the team dynamics and company culture
- If shortlisted, you will be meeting with the Retail Manager/ Boutique Manager to dive deeper and assess your fit to this role. They will also share potential growth opportunities should you be successful in this position