Sales Associate

Reference Code: 100840**Sales Associate - Montblanc**:

- Bangkok, 10, TH- PermanentFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

**MAIN PURPOSE**

To be a Montblanc brand ambassador, to be the direct link between the Product and Customer. The Sales Associate is expected to deliver seamless client experiences at all times, build customer loyalty and relationships while delivering sales productivity.

**KEY RESPONSIBILITIES**

**Sales**

Developing strong sales turnover for the Store in accordance with the store strategy
- Meeting the turnover targets set by the Store Manager
- Respecting discount policy
- Achieve Key performance indicators defined by the Store Manager

**Client Management**

Satisfying customers
- Welcome & handle clients in respect of the Maison’s standards (in the Store, on the phone, by mail, or during events) Advise, convince & ensure that each client interaction is handled professionally

Build long-term relationships with the clients
- Engage and qualify prospects with follow-up after every interaction
- Invite clients to activations and/or events to experience the brand in different ways

Customer Service SAV
- Take care of each repair/maintenance case according to the Maison’s standards
- Follow up closely on each case and communicate with the Store Manager each problem

**Product/Merchandise/Inventory Management**

Participate to the good management of the stock
- Reception & transfer
- Take part in inventory management/stock-take
- Check that all products are correctly handled & priced
- Look after the merchandise (products are correctly emphasised according to the Store priorities, cleanliness, prices, etc.)

**Others**
- Compliance: Respecting all processes and procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
- Participate actively to Store meeting organized by the Store Manager (provide feed-back, propose new ideas/actions)
- Participate to the training given and consult all documents at disposal allowing a better understanding of the brand, products and new collections
- Remain informed on the business through magazines and regular store visits of competitors

**Key Competencies**:

- Deal openly with one another. Maintain a culture where we have the strength to give and request feedback.
- Ambassador of the Maison’s culture/ values and promote them actively. Ensure team respects diversity and practice inclusiveness.
- Collaborate with others to enhance work processes, tools, and governance in the scope of their job.
- Finds solutions to tough problems, be highly curious. Comfortable with complexity and ambiguity.
- Eager to learn new skills, competencies, and knowledge where learning is quickly applied and able to perform well in changing/new conditions.
- Able to perform and sustain a constant level of high productivity.
- Strong communicator with clients, the team and cross functional colleagues and stakeholders.

**Other Requirement**:

- Minimum 2 years of experience in luxury retail working with multiple categories. Experience in leather goods will be a plus.
- Digitally savvy and able to pick up new technologies (Mobile APPs, social media, Zoom, Teams etc, that would be utilised for clienteling and internal communications.

**PERSONAL DATA COLLECTION STATEMENT**

Your Personal Data may be provided to our Group and any subsidiary company of our Group, and/or any internal/external trusted service providers in Thailand and outside of Thailand authorized to process the information for the Purposes.

If you provide the personal data of any third partis to Richemont (including, for example, your previous employer), you agree that you have obtained their authorisation for Richemont to use the information for the Purposes.