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Content Moderator

3 weeks ago

กรงเทพมหานคร, Thailand Teleperformance Full time

Overview:
Content moderator jobs continue to be on the rise as the online world never stops needing content moderation.

A Content Moderator is always on guard, maintaining the online reputation of a business. They screen, monitor, and approve content in compliance with the website’s guidelines. Also, they promote excellent customer service and help to cultivate a strong community around the brand.

Qualifications:
**Qualifications**:

- Bachelor’s degree in any field.
- Fresh graduates are welcome to apply.
- Excellent attention to detail and ability to maintain focus during repetitive tasks.
- Strong understanding of social media platforms and various content types.
- Ability to stay current with evolving content policies and guidelines.
- Analytical and critical thinking skills.
- Ability to work in different shifts rotation (24/7 shifts).
- Ability to work on site for 100%.
- Previous business process outsourcing, customer service, or content moderation experience is a plus.
- Fluent in Indonesian language and B2 level in English.
- ** Must be able to speak, read and write the required language to support**

**Technical Skills**:

- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office

**Employer questions**:

- Which of the following statements best describes your right to work in Thailand?What's your expected monthly basic salary?
- How much notice are you required to give your current employer?
- Which of the following languages are you fluent in?
- Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

**Responsibilities**:
(May perform other duties as requested that may not be specifically addressed in this document)
- Review, classify, annotate, categorize, group, mask, or label content related to video, audio, text, image, documents, or other relevant data based on defined guidelines
- Generate data sets for production and machine learning purposes
- Actively listen and classify different audio datasets, including human and animal sounds, songs, music, conversations, etc.
- Review and classify emotions, gestures, and other relevant elements in content
- Annotate images in heat graphs or spectrograms to determine sleeping or active states
- Understand and stay up-to-date with content policies and guidelines
- Review online videos, social media, web pages, and advertising content for compliance with policies and guidelines. Content could be in text, image, audio, video, or any other format
- Identify content that does not comply with requirements and flag it for action
- Use basic judgment to perform required tasks effectively and accurately
- Display a strong bias to doing what’s right for our community in supporting social media’s mission
- Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
- Work in a 24/7 shift rotation