Assistant Manager, Delivery Operations

2 days ago


กรงเทพมหานคร, Thailand Thai AirAsia Co., Ltd. Full time

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:.
Jointly define route-roll out together with top management and ensure operational readiness to support strategy.
Analyze existing processes and identify opportunities to improve and optimize current operations.
Build, supervise, lead, and develop a diverse team to achieve targets regionally.
Scale and maintain our delivery-partner fleet by ensuring constant and adequate inflow of rider supply and rider retention, community and engagement initiatives.
Identify potential business areas for improvement through diligent monitoring of customer's usage and performance of the solution.
Monitor key operations delivery metrics, service and customer queries/complaints.
Ensure service levels are met and constantly exceeded.
Work closely with the Product Team to manage roll-outs and drive app improvements based on DSP feedback and user experience.
Develop partnerships with relevant stakeholders to enhance our DSP experience or sourcing abilities.
At the onset, you may be culture-shocked working in AirAsia and with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders will:
Roll up their sleeves as needed, and never delegate work that one would not be willing to do themselves.
Do what is needed to get things done, as they believe speed is more important than anything else to effect change.
Over communicate, particularly as they are all quite autonomous.
Take care of our staff, and treat them as they would want to be treated.
Are rigid on goals, but flexible on the details.
SKILLS.
These are minimum skills requirements and a 'must-have' for the role:
Strong leadership and people management skills, with ability to motivate and drive outcomes.
Is resourceful and a fast thinker - able to solve problems on-the-go and adapt quickly.
Results and performance driven, preferring data to drive your everyday decisions.
Possess a hands-on mentality and an analytical and structured way of working.
Able to operate successfully in a lean, fast-paced organization to scale quickly.
Self-motivated with a focus to exceed set goals.
Comfortable adapting to new technologies.
Strong knowledge of driver/fleet management.
Bonus points if you have experience managing Customer Success and Support Teams in a SAAS environment.
QUALIFICATIONS & EXPERIENCE.
At least an undergraduate degree.
3-5 years working experience, predominantly in an operational capacity with a focus on customer centricity.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be the best. We committed to creating a diverse work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



  • กรุงเทพมหานคร, Thailand Delivery Hero Full time

    About the opportunity We are looking for a highly-driven and motivated individual to take the role of the **Manager, IT Service Delivery** based in our Bangkok office, Thailand. **Responsibilities**: - Owns the foodpanda employee IT experience in-country, ensuring SLAs and CSAT targets are consistently met. - Coordinating training and orientation for new...


  • กรุงเทพมหานคร, Thailand Delivery Hero Full time

    About the opportunity - You will be empowered to take full responsibility of the daily commercial operations of our Marketplace/Shops Business Unit in Thailand - Have full ownership and accountability of the P&L of the Shops business and lead the process of BE review and budget proposal if needed. - Take the lead and working with team and vendors in...


  • กรุงเทพมหานคร, Thailand Delivery Hero Full time

    About the opportunity - Provide legal advice/opinion in various legal matters, including corporate law, foreign business law, consumer protection law and e-commerce related regulations, and cooperate with other departments under Delivery Hero entities in Thailand to complete any related tasks. - Handle corporate secretary matters and corporate registrations...


  • กรุงเทพมหานคร, Thailand Delivery Hero Full time

    About the opportunity The role of a Specialist/ Manager, Talent Acquisition is someone who can find the diamonds in the rough out there in the industry to fit our organization needs. To be successful in this role, you should be someone who loves challenges and who loves to get noticed for closing tough roles in tough requirements (basically launch...


  • กรุงเทพมหานคร, Thailand PRTR Full time

    Our client is an educational organization. - Being the first contact point to provide technical support to ensure exam delivery, especially for computer-based tests. - Supporting operation teams by ensuring systems and devices that are used for exam purposes are compliant, and working properly. - Providing technical assistance leading up to and during...


  • กรุงเทพมหานคร, Thailand Delivery Hero Full time

    About the opportunity - Execute online and offline lead generation. - Manage end to end recruitment process from lead generation to hire. - Lead and execute rider recruitment projects. - Lead and manage promoter team. - Acquire new channels for offline and online lead generation. What you need to be successful - Bachelor’s degree in business, marketing,...


  • กรุงเทพมหานคร, Thailand Delivery Hero Full time

    About the opportunity **Responsibilities**: - Manage, report and present Brand Tracker information and activate market research to gather data on consumer behavior, preferences, and trends with the help of global research agencies. - Analyze research findings to identify key insights and opportunities for growth - Create and maintain databases to organize...

  • Team Lead

    2 weeks ago


    กรุงเทพมหานคร, Thailand Delivery Hero Full time

    About the opportunity In this role, you will play a pivotal part in ensuring the efficient and effective execution of our Accounts Payable processes, contributing to the financial health and success of our organization. If you are prepared to step into a leadership position and champion excellence in service delivery, this role is tailor-made for you! The...


  • กรุงเทพมหานคร, Thailand Tesla Full time

    **What to Expect** Delivery is a very exciting time for customers who are preparing to take ownership of their Tesla. The Delivery Operation Specialist serves as a liaison between the local delivery and supporting teams to consistently and professionally prepare for customer deliveries. This position has a direct impact on our delivery promise as customers...


  • กรุงเทพมหานคร, Thailand บริษัท เทสลา (ประเทศไทย) จำกัด Full time

    **รายละเอียดงาน**: **รูปแบบงาน **:งานประจำ**: **จำนวนที่รับ **:10 ตำแหน่ง**: **สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(ทุกเขต)**: **เงินเดือน(บาท)...

  • Delivery Partner

    2 days ago


    กรุงเทพมหานคร, Thailand AirAsia Full time

    **Job Description**: - Report Duty to Delivery Operation Executive - Occasionally assist in shuttling people from one location to another - Pick up and deliver items to their final destination - Verify delivery information, such as names, addresses, and telephone numbers - Load items onto delivery vehicles - Plan and follow the most efficient routes for...

  • Senior Data Analyst

    2 weeks ago


    กรุงเทพมหานคร, Thailand Delivery Hero Full time

    About the opportunity - Creating and developing powerful visual dashboards. - Providing insights and recommendations to business stakeholders along with an action plan to drive business value. - Organizing and presenting data in a clear, concise manner while anticipating current and future decision points. - Data collection, conversion and aggregation from...


  • กรุงเทพมหานคร, Thailand Bjak Full time

    **About Us** Bjak is dedicated to providing affordable and sustainable financial services for people in the ASEAN region. Headquartered in Malaysia, we are the largest insurance portal in Southeast Asia, with millions of customers. Our team is dedicated to problem-solving and navigating complex environments to create some of the most innovative financial...


  • กรุงเทพมหานคร, Thailand NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Operations Manager

    3 weeks ago


    วัฒนา, กรุงเทพมหานคร, Thailand Lifestyle Juicery Full time

    We make and deliver fresh, cold-pressed juice. In two words, we are Health and Convenience. Our juices are pesticide and preservative-free, cold-pressed daily, and delivered to your door. Completely fresh. Nothing added. Brought where you want them, when you want...


  • กรุงเทพมหานคร, Thailand NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...


  • กรุงเทพมหานคร, Thailand Qoala Full time

    Fairdee Insurtech Co., Ltd. (part of the Qoala Group) Have you ever aspired to build your own tech startup? Or join an early-stage startup in a leadership role to shape the company’s culture and future, and eventually impact the lives of millions of consumers? If yes, join us at FairDee (Fairdee.co.th). FairDee is the Thailand brand of the Qoala Group....

  • Head, Public Affairs

    2 weeks ago


    กรุงเทพมหานคร, Thailand Delivery Hero Full time

    About the opportunity **Key Responsibilities**: - To lead Thailand 's foodpanda policy and government relations strategy objectives at different levels (national, state, municipal, state and federal). - Develop public policy strategies and positions for including the creation of materials supporting advocacy on those positions in collaboration with the...


  • กรุงเทพมหานคร, Thailand Reeracoen Thailand Full time

    **Industry**: Trading(Electronics/Semiconductors), Manufacturing(Electronics/Semiconductors) - ** Job Description**: - Control a delivery schedule for purchasing and sells ‐ Negotiating with factories, suppliers and customers - Control and Review inventory stock as of target clear slow movement, deadstock - Control Cost of goods - Slip processing related...

  • Delivery Manager, ERP

    2 hours ago


    ประเวศ, กรุงเทพมหานคร, Thailand Pandora Jewelry Full time

    Req 13387 Location: Bangkok, Thailand **The Delivery Manager (DM)** will manage deliveries within Manufacturing Technology, using either Waterfall or Agile methodology. The DM creates the right environment for teams to succeed, identifying and managing dependencies, planning the high level sequence of work, helping the team to self-organise, and creating a...