Contact Centre Agent

2 weeks ago

กรงเทพมหานคร, Thailand UOB (Thai) Public Company Limited Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
**Technology & Operations**

Create impact across the region as you help shape the future of banking here in our Technology and Operations teams. Encompassing a thriving ecosystem of diverse teams with distinct capabilities and cross-functional expertise, we work collaboratively to harness the power of technology to support our physical and digital banking services and operations across 19 markets.

**Responsibilities**:

- Handle all incoming card and banking calls to meet individual qualitative and quantitative targets
- Ensuring Nil customer negative feedback or complaint on staff manners
- Keep records of all conversation in call center database, in a comprehensible way
- Follow up case and ensure the response to customer is efficient and accurate within SLA
- Stay updated with the knowledge of all service, product, and promotion
- Strong team working ability in shift assignment to meet department targets both of % Service
- Level and % Call abandonment
- Escalating customer problem incidences to Call Center Management
- Strictly comply workflow / procedure and bank policy to prevent and / or mitigate operational risk
- opportunities in daily work

**Job Requirements**:

- Minimum of 1 year working experience preferable in Banking Call Center
- Willing to work on shift rotation
- Good data entry and Typing skills
- Ability to multi-task, set priorities and manage time effectively
- Verbal and Written Communication Skills
- Listening Skills
- Problem Analysis and Problem-Solving Skills
- Customer Service Orientation
- Stress Tolerance

**หมายเหตุ**:ธนาคารมีความจำเป็นจะต้องดำเนินตรวจสอบและเก็บข้อมูลประวัติอาชญากรรมของผู้สมัครในตำแหน่งงานนี้เพื่อตรวจสอบคุณสมบัติหรือลักษณะต้องห้ามตามนโยบายของธนาคาร

**Be a part of UOB Family**:
**Competencies**:

- 1. Strategise- 2. Engage- 3. Execute- 4. Develop- 5. Skills- 6. Experience

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