Product Operations Administrator

**About Agoda**

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

**Our Purpose -**Bridging the World Through Travel**

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

**Product Operations Administrator (6 Months Contract)**

**Get to Know our Team**: Product Operations is a large, multicultural team of diversely talented individuals that serve as the curators of Agoda's content data. We manage all the products our customers and partners see on each page. As a part of our team, you'll take ownership of processes that are critical to multiple other teams across the business. We're processing property-level and room-level content which will improve the customer experience when using Agoda's platforms. Product Operations is also keen on self-improvement and innovation. We run our own structured test and analyze data to make impactful decisions. With the support of state-of-the-art technology and an enriching work environment, we strengthen the bottom line and drive new business for Agoda.

**In this Role, you will get to**:

- Handle data validation and processing aligned with standards and SLAs of Product Content Operations.
- Analyze, report, and distribute validation results, suggest ideas with actionable plans to improve and develop both manual and automated workflows.
- Maintain and improve work standards and SOPs/guidelines, ensuring documents are always up to date.
- Collaborate with internal and external stakeholders to improve quality of work regarding operational and/or technical approaches, also propose idea with actionable plan to standardize workflows and documents.
- Identify, troubleshoot, and resolve issues upon request.
- Support ad-hoc projects upon request.

**Requirements**:

- Undergraduate degree from an accredited university (fresh graduates are welcome).
- Good written and verbal communication skills in English; fluency in other languages is a plus.
- Experience of day-to-day operations in tech or Hospitality/OTA industry is a plus.
- Data-driven, analytical, and detail-oriented mindsets are required.
- Ability to work under pressure and time-constraint environment; fast learner, adapts well to and is energized by change.
- Ability to self-manage, multi-task, communicate effectively, work both independently and within a team; proactive, friendly, with a sense of ownership.
- Proficiency in MS Excel (i.e. Pivot table, Vlookup); SQL or other programming language is a plus.

**Discover more about working at Agoda**:
**Equal Opportunity Employer**

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

**Disclaimer