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Training Manager
2 weeks ago
Position Summary
The Training Manager is responsible for formulating and executing strategic people development plans to enhance the competency and performance of both internal Samsung Retail workforce and partner sales teams. This role integrates training strategy, modern learning methodologies, and sales enablement tools to uplift frontline capability, support business growth, and drive sales performance sustainably.
Role and Responsibilities
Strategic Training & People Development
- Define and implement strategic training and development roadmap for internal Retail Management employees (DR, MS, PC, RL, AE, RDR, and back-office) and partner FSM.
- Align training strategy with business goals to strengthen sales capability, operational excellence, and people leadership in the retail ecosystem.
- Regularly analyze training needs based on field insights, performance KPIs, and organizational priorities.
Curriculum Design & Content Development
- Develop comprehensive training programs covering product knowledge, service excellence, and soft skills (e.g., negotiation, objection handling, team management, leadership mindset, and positive attitude building).
- Design training materials and tools that are practical, engaging, and relevant to real field operations.
- Ensure contents are updated, accurate, and aligned with Samsung brand and product strategy.
Field Integration & Best Practice Deployment
- Collaborate closely with field operations teams to understand on-ground challenges and incorporate best practices into training and people development frameworks.
- Translate field learnings into structured improvement plans to enhance training efficiency and business impact.
Innovative Learning & Tool Implementation
- Introduce modern learning methods (e.g., digital learning platforms, gamification, micro-learning, simulation, peer-to-peer learning) to enrich training experiences.
- Structure and leverage training tools to support sales push initiatives, ensuring measurable business outcomes.
Team Leadership & Stakeholder Collaboration
- Lead and manage Central Trainers, Regional Trainers, Training Support, and Content Creator teams to deliver impactful and scalable training initiatives nationwide.
- Provide coaching and guidance to trainers to ensure strong facilitation, communication, and follow-through.
- Collaborate with internal stakeholders (Product, Sales, Marketing, HR) and external partners to align training strategy and execution.
Advisory & Continuous Development
- Serve as a key advisor for product, service, and skill development matters to both internal staff and partner FSM.
- Drive continuous capability uplift through structured coaching, feedback, and performance monitoring.
Skills and Qualifications
Qualifications / Key Skills Required:
- Bachelor’s Degree or higher in Business Administration, Education, Communication, Human Resources, or related fields.
- Minimum 7-10 years of experience in training, people development, or sales enablement — ideally within Mobile / FMCG / Telecommunication / Retail industries.
- Proven experience in strategic training program design and execution at national level.
- Strong understanding of retail field operations, sales processes, and partner ecosystem.
- Excellent communication, presentation, and facilitation skills (Thai & English).
- Proficiency in Microsoft Office (PowerPoint, Excel) and familiarity with modern learning tools/platforms.
- Strong leadership, project management, and stakeholder management capabilities.
- Able to work under pressure and manage multiple priorities in a fast-moving environment.
- Creative mindset, with a strong service orientation and passion for people development.
Preferred Qualifications (Optional)
- Experience leading a training team (central + regional) or managing multi-stakeholder training programs.
- Exposure to digital learning platform implementation and content digitalization.
- Certification in training/facilitation, coaching, or leadership development is a plus.
