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Customer Experience Support Manager

2 weeks ago

กรงเทพมหานคร, Thailand Unilever Full time

**Job Title**:Customer Experience Support Manager - Ice Cream

**Based in**Unilever House, Bangkok

**About Unilever Ice Cream**

Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

**Job Purpose**

is to ensure customer satisfaction through proactive communication and collaboration through assessing the customer experience from ordering, delivery to collection. Intent of this role is not to manage day-to-day operations but to monitor and collect insights to influence internal and customer policy to elevate efficiency of the processes.

**Main Responsibilities**:

- Optimizing of customer-related processes such as delivery routes, ordering behavior (cost to serve optimization) by independently initiating and managing improvement measures and projects with customers and internal experts.
- Integrating new customers and channels into existing processes in close alignment with CD
- Evaluating logistics efficiency and cost deriving from ordering behavior and initiating and executing improvement actions
- Providing insights to the customer in terms of operational performance derived from data analytics and proposing new policy/policy revision to the customer.
- Monitors operating metrics - overseeing that the day to day is running effectively and efficiently with primary focus being on continuous improvement.

**Experience & Qualification**:

- Bachelor’s degree in Business Administration, Supply Chain Management, Finance, Accounting or any related field
- Minimum of 5 years of experience in accounting, customer service, or supply chain related functions
- Strong accounting and customer relationship management skills.
- Excellent analytical and problem-solving abilities.
- Proficient in excel analytical skills and visualization with Power BI
- Strong communication and interpersonal skills with both English and Thai
- Ability to work independently and as part of a team.