IT Help Desk Manager

**Industry**: Web Service
- ** Job Description**:

- Coordinate with U.S. company to build a new IT helpdesk support team in Thailand
- Hands-on manager to both complete service tickets and supervise team members
- Assist with supervising, interviewing, hiring and training of helpdesk staff in Thailand
- Receive excellent U.S. mentorship and teaming to grow skills and leadership
- Analyze, identify, troubleshoot, and resolve common and basic computing and networking system issues as requested
- Troubleshoot Mac environments
- Troubleshoot Microsoft environments
- Troubleshoot Endpoint Management/Security Support
- Network Support and Troubleshooting (WIFI, VPN, MDM, Cloud Solution)
- Install and configure computer hardware, software, systems networks, security systems, printers, scanners, mobile phones, access control system etc.
- Assist U.S. team with other project deployments, upgrades, installations, etc.
- ** Requirement**:

- Experience interviewing, hiring, supervising and training helpdesk analysts
- Experience with Service Desk methodology and ITIL
- Bachelor’s degree in Information Technology, Computer Science or related.
- 5+ years of working experience in the IT support field or in a related area.
- Positive thinking, fast learner, service-minded, energetic and enthusiastic
- ** English Level**: Level 2 - Advanced Level
- ** Other Language**: English
- ** Working Hour**: 8:00 ~ 17:00
- ** Holiday**: Saturday - Sunday

Public Holiday
- ** Benefit**:

- Social Security
- Health Insurance
- MacBook provided
- Phone provided
- Work hybrid or remotely