Current jobs related to Cx Efficiency and Operations Manager - กรงเทพมหานคร - Shopee

  • Recovery Operations

    6 days ago


    กรุงเทพมหานคร, Thailand Shopee (Thailand) Co., Ltd. Full time

    Support operations to run smoothly in reverse flow and exception order management flow operations. Analyze exception order root cause and point of occurrence to reduce number of exception orders. Identify gaps for improvement in-station parcel compliance and coordinate with relevant teams to improve process more efficiently and effectively. Manage dispute...


  • กรุงเทพมหานคร, Thailand Agoda Full time

    **About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...

  • Cx Product Manager

    11 hours ago


    กรุงเทพมหานคร, Thailand Ascend Group Full time

    **Job Descriptions** - Ensure End-to-End Customer/User Journey will be satisfied with no pain-point and effective usage for both customers/users and company through well-designed ‘Product Flow’ and ‘UX/UI’. - Utilize customer research, usability studies, competitive analysis, and product analytics, to drive decision making. - Translate CX...


  • สาทร, กรุงเทพมหานคร, Thailand Reeracoen Thailand Full time

    **Industry**: Consulting, Real Estate- Strategic Planning & Control the energy efficiency program - Diagnose energy opportunities with business unit’s facilities. - Design and evaluate energy efficiency programs to improve operation and maintenance procedures. - Lead efforts to implement energy management programs with business unit’s facilities. -...


  • กรุงเทพมหานคร, Thailand Agoda Full time

    **About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+...

  • Customer Support

    4 days ago


    กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...


  • ลาดกระบัง, กรุงเทพมหานคร, Thailand Operations OO Full time

    **Widen Your Horizons. Join the Next Chapter of Your Career** At EssilorLuxottica, we are committed to empowering our people to grow and succeed. This is your opportunity to take your career to the next level, embrace new challenges, and continue making a difference. We work for a brighter future, thinking today about the world of tomorrow. Don’t miss...


  • ลาดกระบัง, กรุงเทพมหานคร, Thailand Operations OO Full time

    EssilorLuxottica, a fully integrated player, is a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated...

  • Operations Manager

    11 hours ago


    บางรัก, กรุงเทพมหานคร, Thailand PRTR Full time

    Our client is a shipping line agency that they expertise in cargo handling, marine services/ offshore support services, project logistics, and land-side logistics. They are currently seeking an experienced and dynamic Operations Manager to take on a leadership role in their organization. **Key Responsibilities** - Being responsible for managing our...

  • Operations Manager

    6 days ago


    กรุงเทพมหานคร, Thailand TechBiz Global GmbH Full time

    At TechBiz Global, we’re more than just a recruitment and software development company — we’re aGerman based global partner dedicated to your business success. With a diverse, distributed team, we specialize in IT recruitment, outstaffing, outsourcing, software development, and consulting services for more than 100 clients around over 20 countries. We...

Cx Efficiency and Operations Manager

3 weeks ago


กรงเทพมหานคร, Thailand Shopee Full time

Department- LevelExperienced (Team Lead)- LocationThailand - Bangkok- Monitor CX efficiency matrices (E2E resolution time; Backlog; agent productivity; AR)
- Work with internal stakeholders within CS and SPX to improve efficiency & quality
- Support workforce short / mid-term planning against volume forecasts and key change milestones
- Support process improvement; SOP development across SPX CX
- Assist in delivering key analyses and P0 projects
- Routinely provide management report on operational and strategic KPIs
- Performs other related duties as assigned

**Requirements**:

- Bachelor's degree in logistics, supply chain management, business administration, or a related field.
- 3-5 years of experience in Project management and /or process improvement roles
- Excellent communication skills as this role will require collaboration and alignment with multiple teams
- Self-driven and good leadership skills to facilitate cross functional interactions
- Strong analytical skills to conduct data-driven decisions
- Be creative in problem-solving
- Proficient in Excel and PowerPoint