Operations Manager

**Company description**
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

**Job description**
- Ensure effective and efficient operation at lowest cost, maximise our assets, also prevent unnecessary charges i.e. from TTs and others causes.
- Steer effective use of staff resources through using productivity measurement to ensure we constantly evaluate and improve our staff planning.
- Secure the pre-conditions and follow up on compliance checks within the store i.e. sec check, Ikano audit, iCheck/WeCheck, facilities review, stock accuracy review, concept review, commercial review, Blue insurance audit, food safety audit, food operational audit. Ensuring the store is safe and secure and always in excellent shape for visitors, co-workers and that our property is safeguarded.
- Secure the roll out, comprehension, adherence and continuity of store Standard Operation Procedures.
- Implement and follow up on Service Level Agreements with supporting stores, within functions of the store and other stakeholders.
- Identify and secure business contingency plans to secure the continuity of the business during system failures.
- Proactively look at the store experience with customer eyes, identifying root causes of issues which impact negatively on store operations, establish and nurture collaboration with the shopping centre operation team,and use these insights to adapt routines and processes in order to improve the customer experience and operation efficiency.
- Secure a high level of competence amongst the co-workers using the right tools to enable a good meeting with the customers.
- Define, coordinate and improve workflows through a change process by bringing new initiatives that will enhance the current processes for efficiency, cost management for an overall positive customer experience.
- Lead the store Goods flow and work with the country Fulfilment team and Fullfilment store as well as the store commercial team to secure the highest goods availability, including customer order fulfilment, for customers at all times at the lowest possible cost.
- Secure incidents are properly reported in the incident reported tool and to insurance companies, when applicable. Ensuring proper documentation and follow-up. Accountable for investigation of internal and external incidents and recommending resolution and revision of routines as necessary.

**Qualification**
- Passion to develop the IKEA business and values within a new store format.
- Highly collaborative with a strong sense of togetherness to achieve goals.
- Passion for developing people as well as growing personal competence and using this to benefit the IKEA organisation.
- You have a proven record of strong and successful leadership.
- Good overview of IKEA operations and understanding of all aspects of the IKEA multichannel shopping experience at the various touch points in order to deliver a high level of service.
- Good stakeholder management and negotiation skills.
- Strong sense of urgency and result orientation.
- Logistic knowledge experience
- Experience of building management, cost management
- Excellent English skills for communication (listening, speaking, reading, and writing).

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