Assistant Manager

5 days ago

กรงเทพมหานคร, Thailand Park Hyatt Bangkok Full time

Summary

The Assistant Manager - Front Office will be responsible for overseeing the operations of the hotel in accordance with the established brand standards of Hyatt International. Ensuring the highest standards of customer service are met by efficiently processing the allocation and check in of arrival guests, receiving payments, posting transactions and checking departing guests promptly, supervising and managing the day to day operations as well as supporting the team to achieve our purpose.

Some of the responsibilities include:
- Assist the Front Office Management team in efficiently managing the department according to the established team goals
- Supervision of all front office employees, ensuring their serves are carried out with the utmost efficiently and professionalism
- Handling all guest complaints, as well as internal customer complaints and enquiries in a courteous and efficient manner
- Encourages employees to be creative and innovative, challenging and recognizing them for their contributions to the success of the operation
- Correctly allocating rooms for the following day
- Oversee that the issuing, accessing and closing of safety deposit boxes and completion of the relevant documents is carried out according to hotel policy
- Delegation of tasks and responsibilities to staff
- Overseeing all staff performance whilst assisting them in their duties
- Ensuring all employees deliver the brand promise and provide excellent service to both internal and external customers
- Assist in the rostering of staff ensuring the department is adequately manned according to occupancy, service and costs.

**Qualifications**:

- Minimum 2 years’ experience as an Assistant Manager or Duty Manager in Front Office within a four or five star hotel environment (experience using Opera Systems are advantageous.)
- Proven experience in supervising, motivating and training others
- Exceptional interpersonal, communication skills with advanced proficiency of the English language
- Strong time management skills with the ability to multi-task
- Superior customer service skills along with excellent service resolutions skills
- The ability to work well under pressure and possess a great attention to detail
- The flexibility to work on a rotating roster, including weekends and public holidays

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