Manager: Customer Services Development
12 hours ago
AufgabenMain Task: 1.) Identify new business opportunities and partnerships within the aftersales sector. Propose and implement strategies to expand the service offerings, increase the customer base, and strengthen the brand presence, develop new business concepts and measures to increase market penetration. Analyze global and local customer services programs and adapt them to local requirements. Conduct market trend analysis to identify potential growth areas and new business opportunities within the aftersales market. (20%) 2.) Development of new concepts and measures to increase the market exploitation as well as analysis of existing Global Customer Services programs and initiatives, adapt to local requirements and develop local Customer Services Products & Services. Analyze new market trends and support the Transformation of Customer Service. (20%) 3.) Observe the market incl. potential customers, competitors, initiate studies, analyze key Customer Services KPIs and derive Mercedes-Benz Customer Services Products & Part Trading Business such as MB Oil, MB Paint, MB Tire, Accessories (MB Collection, Technical Accessories, Wallbox, and Dashcam). Allocate, Control, and Monitor CS Product budget. Set up CS activities that could increase CS turnover to achieve CS revenue (20%) 4.) Project management, adaptation, rollout and implementation of essential Customer Services Products & Services concepts in the authorized Mercedes-Benz Dealer Network. (20%) 5.) Definition and implementation of a pricing strategy for Mercedes-Benz Customer Services Products & Services. Track main KPIs and establish a management report for all implemented Customer Services programs and products. (10%) 6.) Perform special Customer Services Marketing tasks as per assigned. (10%) - Qualifikationen**Education**: - Bachelor Degree, preferably in Business Administration or Marketing with relevant majors Technical Knowledge: - Excellent analytical skills including mathematics and statistics. - Skills and experience to manage complex projects, Project management certification as a plus Soft Skills / Individual Competence: - Knowledge in the Customer Services Products and Services initiatives - Leadership skills - Good communication and interpersonal skills - Demonstrated ability to work productively and maintain effective relationship in multidisciplinary and multicultural teams - Positive, self-motivated and a team player with pro-active attitude and good problem solving - Entrepreneurial, independent and customer centric mentality - Excellent negotiation skills - Project management skills - Computer literacy in all standard programs - Good reporting and data analysis skills - Willingness to conduct extensive travel activities, nationwide - English proficiency at Common European Framework Reference (CEFR), scale "C1" (equivalent to IELTS 6.5-7, TOEFL 637-677) Additional Information: - Local Position is Manager Mitarbeiter Events Mitarbeiterrabatte möglich Gesundheitsmaßnahmen Kinderbetreuung Parkplatz Kantine, Café Gute Anbindung Betriebsarzt KontaktMercedes-Benz (Thailand) Limited AIA Sathorn Tower, 20th Floor10120 BangkokDetails zum Standort
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