Customer Relations Supervisor

**Company description**
To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:

- ensuring our department is fast and efficient for our customers, and cost-effective for the IKEA store.
- ensuring that customers’ issues are handled in a reliable, efficient, accurate and friendly way.
- ensuring that co-workers are supported in their daily work.

**Job description**
To build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by:

- valuing and fulfilling customer needs and expectations thereby stimulating more and more frequent visits.
- understanding customer motivation and expectations, and play an active role in turning them into commercial opportunities.
- ensuring a positive shopping experience that creates trust in the IKEA Brand before, during and after their visit. This shall happen by working in partnership with all business functions to contribute to commercial growth.
- Keeping my areas of responsibility in shape as new.
- Keeping my work areas efficiently equipped at all times during trading hours.
- Ensuring co-workers are available and ready to help by putting customers before work tasks.
- Empowering co-workers through knowledge, confidence, trust, authority and motivation so they are always ready to support customers in the best way possible.
- Always being available to deal positively and quickly with issues raised by customers thereby supporting my co-workers when they cannot resolve a need.
- Spending as much of my working time as possible in my area of responsibility, supporting and coaching my co-workers to ensure customers leave with a positive impression of the IKEA store and want to come back and shop more frequently with us.

Leading by example in terms of customer focus, co-operation with other departments, simplicity and giving and taking responsibility to optimise our customers’ experience in my unit
- Following up on the department action plan and taking action to ensure we are continually focused on achieving the agreed goals.
- Ensuring my IKEA store is a safe and secure environment at all times for visitors and co-workers IKEA Safety and Security requirements/Local Laws and Standards
- Assisting customers to arrange for transport and assembly services through a well-managed Service or Home Delivery Desk

**Qualification**
- Good understanding of the easy buying process. Proven leadership knowledge in a people-centric organisation.
- IKEA Brand, IKEA culture and values.
- Knowledge of working methods according to work focus
- Good communication and interpersonal skills.
- Ability to find solutions for customer and operational issues.
- Good attention to details by being persistent, structured and accurate.
- Be passionate about customers and act to ensure a positive shopping experience.
- The IKEA values truly reflect personal values.
- Passionate about leading business through people.
- Enjoy working in a fast-paced and future-oriented retail environment.
- Passionate about home furnishing, people's life at home and the IKEA range of products and services

**More Information