L&d and Quality Manager

2 months ago

ภเกต, Thailand Aman Group Sarl Full time

L&D and Quality Manager
- Phuket, Thailand
- Human Resources
- 2743
- Amanpuri

**Job Description**:
**POSITION OVERVIEW**

The L&D and Quality Manager plays a key role in implementing training and development programs to enhance the overall performance and service standards of the property. This position is responsible for fostering individual and team growth, delivering key learning initiatives, supporting quality assurance processes, managing training budgets and driving cultural and organizational transformation. Programs include Onboarding, standards of service (SEVA), LQA, and leadership development, as well as coaching, mentoring, and colleague engagement initiatives.

**RESPONSIBILITIES**
- Develop and deliver key training programs such as Onboarding, SEVA, LQA, and leadership development to ensure operational excellence.
- Partner with departments to design and deliver functional and leadership development training programs.
- Create and maintain annual training plans and calendars in collaboration with department heads.
- Analyze data from quality assurance assessments to identify learning needs and recommend training solutions to enhance service standards and operational efficiency.
- Support individual and team development, including career development and experiential learning.
- Deliver brand introduction programs, service skills as well as supervisory and management development programs and monitor their effectiveness.
- Conduct "Training Needs Analysis" with department heads to identify skills gaps and address them through the annual training plan.
- Assess and evaluate the performance of departmental trainers regularly and recommend changes when necessary.
- Manage the Learning & Development budget, ensuring effective allocation of resources to training programs and initiatives, including Corporate programs
- Monitor expenses related to training activities and ensure they stay within the approved budget.
- Perform additional duties as assigned by the General Manager, Director of Human Resources, or designate.

**QUALIFICATIONS**
- Thorough knowledge of modern learning and development tools and techniques.
- Strong communication, presentation, and people management skills.
- Demonstrated ability to develop strong interpersonal relationships.
- Positive attitude, committed to high levels of internal and external customer service.
- Flexibility to adapt to various work situations and manage pressure.
- Ability to work independently and in teams.
- Proficiency in Microsoft Word and PowerPoint at an intermediate level.
- Exceptional presentation and grooming standards.

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