Shipping and Customer Service Coordinator

วันนี้
- คุณสมบัติพื้นฐาน
- งานประจำ- 0 - 1 ปี- กรุงเทพและปริมณฑล- ประกาศนียบัตรวิชาชีพชั้นสูง (ปวส.) หรือสูงกว่า- 20,000 - 30,000 บาท/เดือน- หน้าที่และความรับผิดชอบ

**PRIMARY RESPONSIBILITIES (CUSTOMER SERVICE)**:

- Manage incoming calls to the customer service hotline and ensure all calls are answered without delays
- Manage customer enquiries and messages from online and digital channels (all social media accounts), such as the website’s live chat and Facebook inbox and posts, ensuring all customer messages and enquiries are attended to promptly.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trusts through open and interactive communication
- Handle complaints by providing appropriate solutions and alternatives within approved authorization limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow established communication procedures, guidelines and policies
- Always willing to go the extra mile to provide excellent customer service
- Receive and process all customer returns, warranties and exchanges in accordance to the procedures and administration established by accounts to ensure proper and timely follow up, while adhering to accounting guidelines
- Prepare and submit regular reports on customer service related issues, such as warranties and defects reporting
- Provide inputs to sales and marketing teams based on customer feedback

**PRIMARY RESPONSIBILITIES (SHIPPING AND WAREHOUSING)**:

- Manage the packaging, verifying content for shipping for the purpose of fulfilling all sales orders in a timely and accurate manner.
- Responsible for receiving inbound stock replenishments and managing inventory levels to ensure it support the sales activities of the company, including that of the parent company for sales to international wholesalers
- Verify that all inbound stock is in correct with the purchase order placed
- Manage the purchasing process for the company in coordination with sales and marketing teams
- Ensure timely, accurate and secure shipping and distribution function of the company
- Confidently communicate in English to suppliers and international wholesalers on purchase orders and sales orders respectively

คุณสมบัติ

**ACADEMIC & TRADE QUALIFICATIONS**
- Essential Qualifications- Diploma or Higher in any fields of specialization
- Highly proficient in English (in reading, writing and speaking)
- Desirable Qualifications- Any form of customer service related certificate or training
- Knowledge on eyewear and sunglasses
- Knowledge on using e-commerce tools and platforms
- Knowledge on social media
- Essential Experience- At least 1-2 years of experience in a customer service or shipping related position
- Desirable Experience- Prior customer service experience or working experience in any service-oriented industries
- PERSONAL QUALITIES & BEHAVIOURAL TRAITS- Able to work independently and ensure deadlines and targets are managed in a timely manner
- Team player with strong organizational and interpersonal skills
- Strong communication skills, particularly in English
- Calm and polite, with the ability to control emotions under duress
- Highly organized and ability to multi-task
- Attention to details

ดูคุณสมบัติเพิ่มเติม
- สวัสดิการ
- การฝึกอบรมและพัฒนาพนักงาน
- ค่าน้ำมันรถ, ค่าเดินทาง
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
- เที่ยวประจำปี หรือเลี้ยงประจำปี
- โบนัสตามผลงาน/ผลประกอบการ
- โบนัสประจำปี

ดูสวัสดิการเพิ่มเติม