Guest Services Officer

10 hours ago

กรงเทพมหานคร, Thailand AirAsia Full time

**Job Description**:
**Responsibilities**:

- To ensure the smooth daily operations by Guest Services at Check-in counter Gate Management, Arrival Hall and also to prepare daily operations reports.
- To ensure that staff are properly planned before starts of operations by updating staff of any information, briefing and debriefing, assigning staff at their designated area, and that all tools are sufficient and in order.
- To ensure the check-in counter is open at 3 hours and close 60 minutes before departure time.
- To ensure all systems run i.e. conveyer BHS, Tubs and FIDS before opening the counter.
- To monitor staff movement, discipline and to report to the superior for further action.
- To react if any delay occurs and to inform the Supervisor on duty to take necessary action.
- Ensure ground handling operations are conducted in accordance with applicable regulations and Thai AirAsia X’s standard.
- Following safety policy, procedure and operational requirements including reporting of safety deficiencies, hazards, incidents which may lead to accident or any safety matters to Safety Department.
- Challenge any unauthorized persons who seek access or come to Thai AirAsia X premises. Identify and resolve suspicious activities then report to appropriate authorities to maintain the highest standard of security and environment concerned.

**Education/Work Experience**:

- Bachelor’s Degree or higher in any field.
- Minimum 4 years’ experience with 2 years’ experience in the airline industry.
- Analytical with problem solving skills and able to handle passengers complaints
- High comfort level working in a diverse environment
- Good knowledge of MS Words, Excel and PowerPoint

**Specific Knowledge/Skills**
- Possess personal traits: friendly, mature, humble, honest, and meticulous; self-starter; able to perform under pressure in a challenging environment.
- Proficient in oral and written English and Thai, or local language where staff is located.
- Ability to maintain high confidentiality, tactful and discretion when dealing with people.
- Possess good interpersonal and communication skills.
- Able to work on shift.

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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