Site Services Technician
3 weeks ago
Provide first and second level support for all employees, resolving IT issues and providing technical assistance.
- Document IT issues and solutions, and maintain the IT knowledge base and service desk system.
- Handle local IT infrastructure on-site, ensuring the availability and security of our network, devices, and systems.
- Perform onboarding training for new hires and educate users on how to use IT tools and resources effectively.
- Order hardware and software, and manage local support and maintenance contracts with external vendors and partners.
- Together with R & D infrastructure team, responsible for our local datacenters, server administration and manage UPS systems.
**Requirements**:
- Proven experience as an IT Site Service Technician or similar role.
- Strong knowledge of IT systems, networks, and hardware.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- As we are a global company you also need to have good knowledge in writing and speaking in English.
- Knowledge in ITIL
- AWS and Azure knowledge
**Benefits**
We offer a comprehensive benefits package that includes:
- **Health Insurance**: Comprehensive medical, dental insurance plans to keep you and your family healthy.
- **Provident fund**:Plan with company match to help you plan for your future.
- **Paid Time Off**: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance.
- **Professional Development**: Opportunities for ongoing training
Join our team and take advantage of these benefits while working in a dynamic and supportive environment.
**Recruitment Process**:
- Recruiter Screening
- Team Interview
- Technical Discussion
- Final Interview
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