Sr Cloud Technical Lead

2 months ago

กรงเทพมหานคร, Thailand SAS Full time

:
**Senior Cloud Technical Lead**

**What We Do**:
At SAS were the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo, and changing the way we live.

The SAS Cloud team delivers Hosted and Remote SAS Solutions across a global footprint of cloud providers in strategic global locations. This is a global team that is tightly matrixed with other regional service delivery Centres of Excellence and global resource hubs. The team is accountable for ensuring excellent customer experiences for all SAS Cloud customers.

Be part of something exciting and join SAS working within our CIS business unit.

**What You’ll Do**:
In this role, you will assist the SAS Cloud practice to position itself as leader in providing managed services throughout the Data Analytics industry.

You will leverage your deep technical skillset and knowledge to provide technical leadership, guidance, and support for customer engagements through implementation and configuration to production release into operations. You will partner with a SAS Cloud Customer Success Manager to work through any technical obstacles the customer may experience. You will build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria. Through documentation, automation, and knowledge management, you will enable global teams to respond quickly and efficiently to operational incidents.

You will work with global R&D, Product, Technical Support, and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments.

You will lead the team in efforts to improve quality, efficiency, and automation around service delivery tasks. A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required.

**Key responsibilities**
- Articulate an innovative SAS technical approach / solution based on your understanding of client’s business and technical needs
- Provide a single technical leadership and ownership from project kick off through UAT and go-live for hosted and remotely managed customer projects.
- Post go-live project consultation for major changes (upgrades, migrations, etc.) and to help identify and resolve complex problems caused by repetitive incidents.
- Ensure that all current and future technical project requirements (tasks, changes, deliverables, etc.) have a clearly defined scope and can be progressed by the responsible service team without issue. Mitigate any technical blocking condition that prohibits progress to drive towards success.
- Enhance operational requirements to improve system stability, monitoring awareness and decrease operational burden to ensure a positive customer experience.
- Ensure SAS Cloud standards and best practices are adhered to and validated.
- Provide knowledge transfer for larger team related to their customer engagements and/or key technology areas.
- Deliver excellent Client service using a Client first and continuous improvement mindset.
- Work directly with external customers and interface with other support teams and vendors.
- Be a trusted advisor to the client, pro-actively educate and guide discussions to support the operational teams

**Reporting to**
- Director of Information Services

**Expected Experience and Background**
- Familiarity with Cloud (Azure, AWS or GCP)
- Proven years of experience as a technical advisor: developing solutions / working with certain technologies e.g., Cloud native development, Hybrid/ multi-cloud, DevOps processes and tools, Application migration program, Hyperscaler, RH, AI, open technologies etc.
- Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.
- Demonstrated ability to work cross functionally
- Familiarity with PaaS, XaaS and SaaS businesses, metrics, goals, challenges
- Proven strong executive leadership and decision-making abilities
- Strong communication skills, ability to articulate and sell a vision internally and externally
- Strong execution skills and the ability to drive action and accountability
- Extensive experience driving software solutions involving many stakeholders and delivering results on time with high quality.
- Ability to communicate directly to the product, service and technical teams: share insights into root causes of client discontent, advocate for features/functionality to eliminate churn, drive customer satisfaction
- Entrepreneurial spirit and mindset, a focus on possibilities and not obstacles

**Travel**

SAS Offers a hybrid approach to working. Travel is expected to client meetings and SAS offices when needed.
- s for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communica

  • Presales Solutions Architect

    2 weeks ago

    กรุงเทพมหานคร, Thailand Cloud Kinetics Full time

    **Role Expectations**Requirements**: **Qualifications** - Possess active professional DevOps certifications (AWS / Azure / Google Cloud / industry standard) - 5+ years of experience in designing solutions deployed environments (Cloud, IaaS, PaaS, SaaS, Backup & DR, etc.) on public clouds solution provider (AWS, Google Cloud, Azure) - 3+ years of experience...

  • Application Technical Lead

    4 weeks ago

    กรุงเทพมหานคร, Thailand SAS Full time

    : **SAS Cloud Operations Cloud Technical Lead** You will leverage your deep technical skillset and knowledge to provide technical leadership, guidance, and support for customer engagements through implementation and configuration to production release into operations. You will partner with a SAS Cloud Customer Service Delivery Manager to work through any...

  • Technical Lead

    3 weeks ago

    กรุงเทพมหานคร, Thailand PRTR Full time

    PRTR is partnering with a leading Fintech company dedicated to digital transformation. We are seeking a highly skilled and motivated Technical Lead (Oracle) to join a dynamic team. As a Tech Lead, you'll be the driving force behind the development and implementation of cutting-edge Oracle solutions, guiding projects from initial concept to ongoing...

  • Associate Cloud Technical Architect

    2 weeks ago

    กรุงเทพมหานคร, Thailand NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Technical Lead

    4 weeks ago

    กรุงเทพมหานคร, Thailand Optima Search Recruitment Co. Ltd. Full time

    Location: Sathorn, Bangkok, Thailand. - Salary up to THB 160K per month. - Expats are welcome (living in Thailand). Technical Lead (Permanent) Salary up to THB 160K per month Client Banking at Sathorn with Hybrid Policy Main objectives and Summary: Leading and mentoring a team of software developers, providing guidance on technical issues, and ensuring...

  • Cloud Security Technical Sales

    1 month ago

    กรุงเทพมหานคร, Thailand Optima Search Recruitment Co. Ltd. Full time

    Salary up to 80K Baht - Fluent in English and Japanese(N1/N2 or native) - Skills : AWS or Google Cloud, Salesforce **Cloud Security Technical Sales** As a Cloud Security Technical Sales, you will play a crucial role in sales and business relationship building in the Thai market. Knowledge of cloud computing concepts and the ability to effectively...

  • Cloud Security Technical Sales

    4 weeks ago

    กรุงเทพมหานคร, Thailand Optima Search Recruitment Co. Ltd. Full time

    Salary up to 80K Baht - Fluent in English and Japanese(N1/N2 or native) - Skills : AWS or Google Cloud, Salesforce **Cloud Security Technical Sales** As a Cloud Security Technical Sales, you will play a crucial role in sales and business relationship building in the Thai market. Knowledge of cloud computing concepts and the ability to effectively...

  • Technical Lead

    3 weeks ago

    กรุงเทพมหานคร, Thailand ATA IT Full time

    **Main objectives and Summary**: - Leading and mentoring a team of software developers, providing guidance on technical issues, and ensuring that project goals are met. - Providing technical direction and ensuring that project deliverables meet the quality standards. - Collaborating with project stakeholders to identify project requirements and ensure that...

  • Account Manager

    4 weeks ago

    ยานนาวา, กรุงเทพมหานคร, Thailand Cloud Kinetics Full time

    **Job Information**: Work Experience **6-9 years*** Industry **Cloud IT Company*** City **Yannawa*** State/Province **Krung Thep Maha Nakhon (Bangkok)*** Country **Thailand*** Zip/Postal Code **10120*** Responsible for driving sales and contributing based on the assigned targets and/or Management Business Objectives (MBO). This role is based in...

  • Technical Lead

    4 weeks ago

    กรุงเทพมหานคร, Thailand Optima Search Recruitment Full time

    Location Sathon, Bangkok. - Salary up to 130,000 Baht - Hybrid working (2 days WFH) Technical Lead (Java) Sathon, Bangkok Main objectives and Summary: - Leading and mentoring a team of software developers, providing guidance on technical issues, and ensuring that project goals are met. - Providing technical direction and ensuring that project...

  • Technical Lead

    4 weeks ago

    กรุงเทพมหานคร, Thailand Optima Search Recruitment Co. Ltd. Full time

    Location Sathon, Bangkok. - Salary up to 130,000 Baht - Hybrid working (2 days WFH) Technical Lead (Java) Sathon, Bangkok Main objectives and Summary: - Leading and mentoring a team of software developers, providing guidance on technical issues, and ensuring that project goals are met. - Providing technical direction and ensuring that project...

  • Head of Cloud Solutions/head of Cloud Solutions

    2 weeks ago

    คลองเตย, กรุงเทพมหานคร, Thailand Seven Peaks Software Co., Ltd. Full time

    Extensive experience as a Cloud Architect. Pre-sales / Technical advisor. Communicate fluently in English and Thai. Our Cloud development services has been growing rapidly over the years at Seven Peaks Software and it has been trusted by many renowned corporations, startups and industry leaders locally, and abroad. We are a gold partner with Azure and...

  • Cloud Architect

    4 weeks ago

    กรุงเทพมหานคร, Thailand AccorCorpo Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Tencent Cloud Senior Technical Account Manager

    2 weeks ago

    กรุงเทพมหานคร, Thailand Tencent Full time

    Work Mode: Onsite **Responsibilities**: Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world. Founded in 1998 with its headquarters in Shenzhen China, our guiding principle is to use technology for good. Cloud & Smart Industries Group (CSIG) is...

  • Cloud Campus Cloud Security Technical Sales

    4 days ago

    กรุงเทพมหานคร, Thailand GRATITUDE INC. Full time

    Cloud Campus Cloud Security Technical Sales ( Native Japanese). Details: Basic salary: THB 74000 Housing allowance: THB 6000 Location: Bangkok Shift: 5 working days (Mon-Fri 9a-6p) DOJ: 15th January 2024 HC Required : 2 HC (Native Japanese) Requirement: Native Japanese and proficiency at B2 in English Specific Experience ; Sales experience, knowledge...

  • Technical Lead

    3 weeks ago

    กรุงเทพมหานคร, Thailand PRTR Full time

    PRTR is partnering with a leading Fintech company dedicated to digital transformation. We are seeking a highly skilled and motivated Technical Lead (Java & Golang) to join a dynamic team. As a Tech Lead, you will play a crucial role in leading and mentoring a team of talented Java & Golang Engineers to deliver high-quality software...

  • Cloud Architect

    2 months ago

    กรุงเทพมหานคร, Thailand CONNECTe International Pte Ltd Full time

    Job Description: Scope: - Help our customer create cloud journey roadmap, architect the transformation solutions for embracing digital-first, cloud-first and emerging technology - Create cloud journey using the templates, assessments, tools, and proven best practices in the Cloud Adoption Framework. Follow in-depth technical and business guidance to...

  • Business Development Lead

    2 months ago

    กรุงเทพมหานคร, Thailand MekhaV Full time

    **Job Duties & Responsibilities**: - Work with sales team to gather and understand customer’s requirements and business needs. - Translate requirements into indicative solution based on the understanding of technology uses and benefits. - Work with solution architect team to create technical designs and architectures. - Propose solution and engage...

  • Technical Manager

    4 weeks ago

    กรุงเทพมหานคร, Thailand Elabram Full time

    Key Responsibilities Help large enterprises to develop IT architecture and business processes, including digitalization, Cloud adoption, containerization, business continuity planning, disaster and recovery, exception handling mechanisms, and problem contingency plans based on Alibaba cloud products and technical systems. As technical lead and architect for...

  • Tencent Cloud Iaas Product Solution Architect

    2 weeks ago

    กรุงเทพมหานคร, Thailand Tencent Full time

    Responsibilities: About the Company Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products and services,...