Cloud Services Support
2 months ago
You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
Readiness.
You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
Product/Process Improvement.
You engage with Oracle Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving AIS product improvements.
Qualifications.
Multiple years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
3+ years technical support, technical consulting experience, or information technology experience.
Strong experience with cloud, administration, understanding of the Networking OSI model and related concepts.
Able to take roles of On-call, Standby, 24*7 in the future. (Maybe).
Proficiency of English communication..
Cloud Business Operation Engineer / Specialist.
Collaborates with appropriate stakeholders to determine user requirements for a scenario.
Ensure robust, scalable, and secure cloud infrastructure tailored to partner/customer needs, allowing businesses to handle growth, and changing demands efficiently.
Determine workload criticality, impact of disruptions, or performance degradation.
Establish business-approved cost and performance commitments.
Monitor and operate cloud workloads.
Maintain asset and workload inventory.
Monitor performance of workloads.
Maintain operational compliance.
Protect workloads and associated assets.
Recover assets if there is performance degradation or business interruption.
Mature functionality of core platforms.
Continuously improve workload performance.
Improve budgetary and design requirements of workloads to fit commitments to the business..
Qualifications.
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field.
4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting, OR equivalent experience.
Strong background and in-depth knowledge of cloud technologies. And strong project management skills.
Proficiency of English communication.
**Job skills required**: English, Oracle, Automation, Compliance
**Job skills preferred**: Project Management, Software Development
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