Head of Customer Services
2 days ago
Lead and manage end to end order to cash operation.
Ensure good result of Account Receivable KPI.
Drive Supply Chain joint business plan.
Lead and manage end to end order to cash operation, which including Order processing team, Account Receivable team and Price setting team. The main mission is to provide service with excellent Customer Case Fill On Time (CCFOT) for customers satisfaction and also good result of Collection Effectiveness Index (CEI) & Day Sales Outstanding (DSO) for financial objective. Adherence to Order To Cash controls and procedure to support company business growth.
Ensure Order To Cash activities are effectively and timely executed to meet customer requirement.
Ensure good result of Account Receivable KPI for Collection Effectiveness.
Build relationship and Drive Supply Chain joint business plan to develop mutual benefit with key customers.
Identify opportunities to reduce distribution cost or create operation efficiency to win in supply chain eco system.
Provide analysis related to end to end order to cash, including report/dashboard, in order to propose the actions for business opportunities.
Ensure Order To Cash governance is followed and cascaded properly to avoid discrepencies.
Perform other related duties as assigned.
**Basic Qualifications**:
7 years of customer service experience, with strong leadership and analytical skills.
Manage and improve the order to cash process consistently.
Short stock management, including allocation of critical items to customer.
Ensure order to cash process aligns with financial revenue recognition policy on a monthly basis by working closely with warehouse, logistics and sales.
Weekly update to commercial team on order progress and highlight if any service issue, then drive solutions /actions cross functionally.
**Job skills required**: Management
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