
Customer Contact Centre Agent
1 week ago
Company Description
IKEA is the world's largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Thailand is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.
IKEA Thailand creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano (Thailand) Ltd. owns and operates three omnichannel stores in Thailand, including IKEA Bangna, IKEA Bang Yai and IKEA Phuket. To learn more, visit IKEA.co.th
**Job Description**:
**About the job**
We want to fill this position with a customer-focused enthusiast who can support us in securing the IKEA brand and our overall vision of “creating a better everyday life for the many people”.
**Your assignment**
- You will report to the Customer Contact Centre Team Leader, and will be responsible for providing an exceptional level of service to customers to support the IKEA stores in Thailand.
- You will be expected to perform to the basic expectation of meeting your given metrics. In addition, you will be expected to adhere to your schedules where applicable.
**Qualifications**:
**Your profile**
- You have at least 1 year of experience in a customer support role, preferably in a call centre, in a fast paced service/retail industry.
- You share our belief that customer loyalty is a key to business success, and are passionate about home furnishings and customer service.
- You enjoy interacting with people, communicate well, and have the desire to improve the experience of our customers. Possess a good command of English. Problem-solving, negotiation, and building trustful relationships come naturally to you.
- You are also self-motivated, calm, empathetic, and customer focused. You know your business processes and how the customers perceive their situation, have the ability to prioritise, resolve, and make customers’ needs known.
- As a contact centre agent, you are expected to contribute positively to your individual development, as well as your fellow co-workers by engaging in best practice sharing, process improvements and customer focused solutions sharing.
Additional Information
-
Customer Contact Centre Agent, Ikea Thailand
2 weeks ago
บางพลี, สมุทรปราการ, Thailand Ikano-Retail Full timeCompany Description IKEA Southeast Asia owns and operates IKEA stores in Singapore, Malaysia and Thailand. We have an ambitious expansion plan and encourage our people to move between roles and even countries. We are not afraid to take on responsibility. We strive to make a positive impact on people and the planet. We laugh and have fun on a daily basis,...
-
Customer Contact Centre Agent, Ikea Thailand
6 days ago
บางพลี, สมุทรปราการ, Thailand IKEA Full time**Company description** IKEA Southeast Asia owns and operates IKEA stores in Singapore, Malaysia and Thailand. We have an ambitious expansion plan and encourage our people to move between roles and even countries. We are not afraid to take on responsibility. We strive to make a positive impact on people and the planet. We laugh and have fun on a daily basis,...
-
Customer Care Centre Team Leader, Ikea Thailand
4 weeks ago
บางพลี, สมุทรปราการ, Thailand Ikano-Retail Full time**Company Description** Ikano Retail owns and operates IKEA stores in Singapore, Malaysia, Thailand, Philippines and Mexico. We have an ambitious expansion plan and encourage our people to move between roles and even countries. We are not afraid to take on responsibility. We strive to make a positive impact on people and the planet. We laugh and have fun on...
-
Customer Care Centre Team Leader, Ikea Thailand
4 weeks ago
บางพลี, สมุทรปราการ, Thailand IKEA Full time**Job ID**: REF5707E **Date posted**: 20/12/2024 **Company description** Ikano Retail owns and operates IKEA stores in Singapore, Malaysia, Thailand, Philippines and Mexico. We have an ambitious expansion plan and encourage our people to move between roles and even countries. We are not afraid to take on responsibility. We strive to make a positive impact...
-
Customs Clearance Duty Manager
1 week ago
สมุทรปราการ, Thailand DHL Full time**Responsibilities**: Responsible for coordinating a team of supervisor, team leader, agent, staffs to consistently meet service standards and performance within budget parameters. It is accountable for managing the import process within established standards for processing and transit time. - Monitor inbound shipment processing through the clearance and...
-
Assistant Customer Service Manager
6 days ago
สมุทรปราการ, Thailand Avery Dennison Full time**Company Description** **Job Description** ABOUT YOUR ROLE**:You will supervise the day-to-day activities of the Customer Service Team. You will be responsible for process improvement and digitalisation of the existing processes. **YOUR RESPONSIBILITIES WILL INCLUDE**: **Communication and Sales Support** - Support the Sales Team to achieve sales goals by...
-
Customer Service
6 days ago
บางพลี, สมุทรปราการ, Thailand Bollore Logistics Asia Pacific Full time**About the role** Customer Service be part of a team within the Logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives. **What you will be doing** - Ensure customer’s orders are processed in a timely and accurately manner - Ensure reports are submitted on a timely to established...
-
National Contract Logistics Customer Onboarding
4 weeks ago
สมุทรปราการ, Thailand Kuehne+Nagel Full timeAre you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company ** Your Role**: Your primary objective will be to set-up, execute, manage and coordinate customer and internal implementations on behalf of the Project Sponsor, using our customer on-boarding...
-
Clearance Agent
5 days ago
สมุทรปราการ, Thailand FedEx Express APAC Full timeClearance & Brokerage Operations, Brokerage Admin Services, Clearance Customer Service, Cage Handling, Export Controls, Customer Services, Clearance Regulatory, Clearance Admin Inbound/ Outbound, Clearance Admin, Customer Service. Education: Secondary education or equivalent Experience: Two (2) years work experience. cp match, flight submit, Able to work...
-
สมุทรปราการ, Thailand Ikano-Retail Full time**Company Description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...
-
Clearance Agent-edi Import
4 weeks ago
สมุทรปราการ, Thailand Fedex AMEA Full timeResponsible for coordinating and managing customs clearance activities for import and export shipments. You will ensure compliance with customs regulations, maintain accurate documentation, and provide exceptional customer service to our clients - Ensure accurate and timely submission of customs declarations and maintain proper documentation in compliance...
-
Shopkeeper - Ikea Bangna
3 weeks ago
สมุทรปราการ, Thailand IKEA Full time**Job ID**: REF5839C **Date posted**: 18/02/2025 **Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and...
-
Shopkeeper - Ikea Bangna
3 weeks ago
สมุทรปราการ, Thailand Ikano-Retail Full time**Company Description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...
-
Shopkeeper - Ikea Bangna
2 weeks ago
สมุทรปราการ, Thailand IKEA Full time**Job ID**: REF5856W **Date posted**: 27/02/2025 **Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and...
-
Clearance Support Agent
4 weeks ago
สมุทรปราการ, Thailand DHL Full timeSupport the inbound/outbound clearance support which is to handle customer clearance confirmation/query, perform customs clearance skill and provide customer orientation with service mind within established standards and transit times. - Portray a professional, courteous and helpful attitude in all dealings with internal and external customers - Timely...
-
Sales Representative
4 weeks ago
พระสมุทรเจดีย์, สมุทรปราการ, Thailand Ruamjai Residence Co Ltd Full timeSales Representative - Product Knowledge - Identify Prospective Customer - Contact New and Existing Customer for Business Needs - Negotiate Price and Terms - Maintain Contact Lists and Follow Up to continue Business Relations - Experience 2 years Pay: From ฿35,000.00 per month
-
Clearance Agent-edi Import
4 weeks ago
สมุทรปราการ, Thailand Fedex AMEA Full timeResponsible for coordinating and managing customs clearance activities for import and export shipments. You will ensure compliance with customs regulations, maintain accurate documentation, and provide exceptional customer service to our clients - Ensure accurate and timely submission of customs declarations and maintain proper documentation in compliance...
-
Senior Executive
4 weeks ago
สมุทรปราการ, Thailand RGF Full time**Job Detail**: - Senior Executive - Sales & Marketing (Freight & Logistics) (40K-60K) (SDG-103038) - ผู้บริหารระดับสูงด้านการขายและการตลาด (การขนส่งสินค้าและโลจิสติกส์)- - Ensure to Implement and Monitor the identified strategies...
-
Operations Support Agent
6 days ago
สมุทรปราการ, Thailand FedEx Express APAC Full timeService Assurance; Customer Service; Admin & Support; Operations Support; Reporting Education: Secondary education or equivalent Experience: Two (2) years of relevant work experience At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and...
-
Quality & Safety Compliance Leader- Ikea Bangna
3 weeks ago
สมุทรปราการ, Thailand IKEA Full time**Job ID**: REF5836B **Date posted**: 18/02/2025 **Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and...