System Solution Coordinator

1 week ago

กรงเทพมหานคร, Thailand International Rescue Committee Full time

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

**Job Overview/Summary**

The System Solution Coordinator (SSC) serves as RSC Asia’s primary focal point with the Refugee Processing Center (RPC) on matters related to the functionality and further development of START, including the use of Processing Guides and policy updates. The SSC represents and attends high-level meetings with PRM and the RPC in the U.S. The SSC has a strong understanding of PRM policies and START compliance requirements, as well as experience interpreting U.S. Donor regulations. The SSC will play a pivotal role in supporting RPC-directed initiatives and collaborating with RSC Asia START users to advance training, system testing, processing guidance, and the review and drafting of local Standard Operating Procedures (SOPs). This position is essential for driving business process changes, implementing change initiatives, and enhancing overall efficiency within the organization. The SSC reports to the RSC Asia Senior Program Coordinator

**Responsibilities**

**Leadership and Management**
- Support and contribute to initiatives directed by the RPC, ensuring alignment with organizational goals.
- Coordinate with department leads to achieve RSC Asia’s goals of improving efficiency, maximizing the use of START, and optimizing business processes.
- Engage with Senior Leadership and department leads to manage and execute change implementation projects, ensuring smooth transitions and successful adoption of new processes.
- Champion adherence to RPC’s global START processing guides, while keeping local exceptions to a minimum after obtaining authorization for local deviations from RSC Asia Leadership.

**Program Delivery**
- Ensure consistency and accuracy across the organization by thoroughly reviewing local SOP practices and implementing standard guidance through change management efforts.
- Lead the implementation and oversight of QC measures to maintain the highest standards of data accuracy and compliance across all processes. This includes developing and enforcing QC protocols, conducting regular audits, and providing detailed reports and recommendations to Senior Leadership and department leads to continuously improve data integrity and operational efficiency.
- Continuously assess START training sessions to ensure ongoing improvement and effectiveness, measured by metrics such as training completion rates, participant feedback scores, and post-training performance improvements.

**Best Practices and Sharing**

***-Serve as the RSC lead for all RSC communications with the RPC
- Participate in RPC & SSCs collaboration and knowledge-sharing forums (GitHub and regular calls)
- Maintain a thorough and current awareness of PRM, RPC, and RSC policies, plans, initiatives, and developments that impact or otherwise influence RSC staff
- Plan and coordinate various opportunities for RSC involvement in the practice, collaboration, interaction, and education of the new system with the RPC Minimally Lovable Product (MLP) build/development team.
- Provide RSC with the latest updates on system development and support knowledge sharing back to respective units.
- Lead coordination with other RSCs on a rotating basis, as assigned by RPC.
- Embrace a data protection mindset; motivate colleagues to utilize START functionality like workload views, assignment groups, and filters to track, monitor, and organize work in-system and not outside of the START system
- Other duties as assigned by RPC to support standardized use of START, and START-related system improvements and RSC coordination

**Human Resource Management, Staff Development & Retention**
- Develop workplans for direct reports and provide additional support to ensure timely and efficient work output.
- Identify job objectives and training needs for all direct reports and recommend actionable development opportunities for staff.
- Bench-strength and train direct reports to assume roles and responsibilities of the RSC Asia System Solution portfolio.
- Maintain job descriptions to ensure positions are aligned with grant objectives and provide performance feedback on a regular and timely basis
- Maintain open and professional relations with team members, promoting a strong team

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