Sales and Service Associate

2 months ago

เชยงใหม, Thailand IKEA Full time

**Job ID**: REF5600I

**Date posted**: 07/11/2024

**Company description**
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
**Job description** Your assignment**
- Drive sales by active selling and sales steering.
- I ensure my work area is effective for the customers’, and cost-efficient for IKEA.
- Provide customers with the consultancy of IKEA home furnishing solutions through planning that match with their expectations and projected budget.
- Optimise the IKEA shopping experience to secure satisfied customers and increase sales.
- Find new customers or new opportunities to generate sales.
- Maintain contact with all customers to ensure high levels of client satisfaction.
- Receive and resolve customer complaints and problems efficiently and with empathy.
- I handle payments in an efficient, accurate and friendly way. I always aim to create a positive experience for our customers so they will want to return and shop with us again and again.
- Control vendors on customer delivery plan to meet the schedule and achieve customer satisfactory.

**Qualification** Your profile**
- Passion and knowledge of home furnishing, interior design and retail.
- Experience of working in a fast-paced environment, customer-focused and service industry.
- Ability to take personal initiatives and priorities and organise your own work efficiency.
- Confident in approaching and talking to people in a proactive manner.
- Excellent attention to detail.
- Able to work on weekends and/or public holidays when required.
- Ability to work in a multi-tasking environment.

**Notes**

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