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Community Marketing Agent-2

4 months ago

กรงเทพมหานคร, Thailand Wyndham Destinations Full time

**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

**POSITION REPORTS TO**: Field Marketing Manager

**POSITIONS REPORTING TO THIS POSITION**:Nil

**KEY RELATIONSHIPS**:
Internal: Sales team, Marketing team, Resort hospitality team

External: Guests

**PRIMARY OBJECTIVES**:
To actively contribute to the company vision of making holiday dreams come true by being primarily responsible for generating sales appointments for the onsite sales team from arrival guests at the airport and assigned locations. (Other Market groups may also be assigned by the Field Marketing Manager from time to time).

**PRINCIPAL RESPONSIBILITIES**:_(Include but not limited to:)_**
- Promote tourist attraction and excursions
- Invite pre-determined qualified customers to attend a Wyndham presentation
- Deal with all customer queries - face to face and on the phone
- Keep product and brand knowledge up to date
- Take and deal with telephone enquiries
- Fill in client information form on the computer system
- Specify terms and conditions of bookings
- Take payments and receipt tickets
- Daily adhoc duties as required
- Book qualified tours in accordance with set guidelines
- Be professional in nature; be approachable while meeting booth quotas
- Work within Best Practice Guidelines and all Company and sales specific policies and procedures
- Deliver required number of qualified tours to the sales site
- Provide excellent customer service to all guests
- Identify opportunities that are on the horizon and put together plans to capitalize on them
- Bring fresh and new ideas to management that would be cost and/or time effective
- Receive and handle rejections from prospects in a courteous and professional manner
- Turn a negative response into opportunities which can be capitalized on
- Work within a defined structure in a fresh, creative manner
- Represent the Company in an ethical, moral and professional manner
- Display a high level of loyalty and self-discipline and high integrity
- Set goals to maximize production, while minimizing costs
- Interact favorably with all types of people, display excellent verbal communications skills.
- Adhere to the set work schedule and for being on time for work
- Attend all training and team meetings as required
- Support the Company’s sales and marketing programs and strategies
- Display a positive, courteous and respectful attitude towards the Company and team members
- Attain all required government licenses and registrations within defined time periods
- Stay current with required governmental requirements, work permits, etc.
- Employees must ensure they comply with Wyndham Vacation Resorts (Thailand) OH&S Policy, procedures and any reasonable instruction given by Wyndham Vacation Resorts (Thailand).
- Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
- Display a Lead With Your Heart__ service to all internal and external parties.
- Display innovation through inspiring, creating and improving processes and products.
- Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
- Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.

**KEY POSITION CRITERIA**:

- Excellent customer service and selling skills
- Flexibility to changing products, targets, markets and customer preferences
- Strong values of customer service and integrity
- Positive, enthusiastic and outgoing attitude
- Excellent communication and listening skills
- Self-motivated, and goal driven with high propensity to succeed
- Demonstrated rapport building skills
- High degree of reliability and integrity
- Ability to work independently and contribute as a team player
- Presents oneself as a professional role model
- Physical ability to stand upright on feet for extended periods
- Be a team player, supporting and motivating others
- High degree of resilience and ability to handle rejection
- Ability to quickly build rapport
- Sound problem solving and negotiating skills
- Basic computing skills
- Willingness to learn and keep up to date on market knowledge
- Must be available to work shift hours and on weekends
- Location open from 8 am-10pm 7 days a week - 2-3 shifts per day

**Where Memories Start with You**:
Hospitality is at the heart of all we