Wellness Manager

4 days ago

กรงเทพมหานคร, Thailand MSpa Full time

Company Description

Operating over 70 spas worldwide, MSpa is an international driving force in Spa & Wellness. MSpa’s journey began in Thailand in 1999 with Mandara Spa, and has since evolved and expanded to include the renowned Anantara Spa and AvaniSpa brand, as well as bespoke concepts. Our award winning spas continue to grow and adapt to suit the Spa & Wellness needs of all our guests.

Innovation and technology is naturally integrated with ancient healing traditions to provide our guests with a profound sense of wellbeing. Harnessing the natural beauty of our iconic locations allows for the ultimate Spa & Wellness experience in the most exotic and remote locations around the world.

The Spa & Wellness industry is constantly evolving and Wellness tourism is the fastest growing sector of tourism thus the Spa & Wellness consumer has become more sophisticated and will continue to demand more advanced offerings. MSpa core concept is reflective of such change and focuses on modern and aesthetic as well as holistic and alternative options.

Changing Spa to a probability as opposed to a chance experience for majority of our guests, we offer customizable options including demographic and location driven Wellness. This includes Wellness programs through in-house concepts which pays homage to the company heritage, as well as collaborations with well-known Wellness providers and Medi Spa companies.

**Job Description**:

- Oversee the day to day running of the clinic and to manage daily clinic operations and perform all related duties to ensure guest satisfaction.
- Coordinate with the Clinic and Spa team members to ensure 5-star service within the clinic.
- Have initiatives and be creative in creating special offers in collaboration with the clinic doctor, our partner and Director of Spa & Wellness.
- Develop new business leads within Bangkok area/Thailand that help drive clinic revenue and bring in new customers.
- Drive daily targets to ensure monthly budgets are met.
- Control clinic operating costs to ensure GOP % is achieved.
- To support and attend all training programs requested from head office.
- Ensure all relevant company policies and standards are adhered to and put into practice always.
- Ensure that the clinic meets all the required standards set by local public health or law
- Ensure all property in the clinic are all in good condition always and monitor inventory to ensure full stock is always available.
- Liaise and maintain positive relationships with all medical suppliers including the ordering and delivering process of all medical items.
- Be aware of competitors and what is available in the market, to ensure the clinic stays up to date and relevant

**Qualifications**:

- Obtained Bachelor’s Degree or higher in Business Administration, Marketing or any related field.
- Sales experience.
- Strong analytical/decision making and problem-solving skills.
- Good command of English: Able to communicate at business level.
- Positive attitude and works well under pressure.
- Sales-motivated and goal-oriented.
- Strong leadership to lead and drive team and sustain a good moral in the work place.

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