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Social Media Moderator

3 months ago

กรงเทพมหานคร, Thailand The Social Element Full time

**Fully Remote**

Our **Social Media Moderators **protect our clients’ brands and make sure their reputation is kept safe at all times; they are key in providing a positive social experience for all users, while being aware of any potential issues on the social media platforms.

**Have you ever fancied working in the social media industry but didn't know where to start?**

**Have you ever wanted to work in the gaming industry?
**Are you fluent in Thai with great English too?**

If your answer is yes, keep reading

As a **Social Media Moderator**, you will provide online moderation services to our clients. In this role, you’ll moderate user-generated content on allocated client sites, and post client-created Standard Response Templates where required. You'll be reviewing strong graphic images, and written content that violates the guidelines of the community.

**What You'll Do**:

- Moderating in accordance with The Social Element guidelines and client-specific guidelines.
- Carrying out moderation and training accordingly to the times scheduled in the project schedule
- Escalating user-generated content that falls within the official escalation processes (eg child safety, bomb threats)
- Offering support to other moderators who need assistance as well as mentoring new moderators and supporting them
- Complete shift reports using templates provided according to individual project requirements
- Informing Social Producers of any technical or other issues with sites or content and providing feedback on any client issues

**Working Hours**:
With this particular work, we are looking for someone to work **one hour per day (Thursday, Friday and Saturday) so you must be willing to work at least one weekend day.** To add, you would be working with one other team member which means that together you will cover all project hours covering each other on days off, holiday and sickness so **flexibility is essential**.

**Child Protection**:
**Requirements**:
**Excellent Thai level**: As you’ll be posting messages in social media, it’s a must to have superb writing skills.
**‍‍ Background experience**: either engagement, social customer care, localisation, translation, copywriting, moderation, and/or community management, either with a brand or digital agency.
**Social Media knowledge**: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube.
**A confidence with digital technology**: you know the latest trends in social media like the back of your hand.
**✨ A self-motivated social media expert** who is comfortable working remotely.

If you have any **experience working in the gaming industry** that would be amazing

**IT Policy**:
We operate a **BYOD (Bring Your Own Device) Policy** which means to carry out this work, your PC will need to meet the following requirements:

- Operating system Windows 10 64bits or higher / MAC OS X version 10.15 (Catalina) or higher. We do not support Windows 8 or older / MacOS Mojave or older.
- i5 7th generation or faster 64-bit (x64) processor
- At least 8GB RAM Internet speed is 10Mbps download / 1Mbps upload (40Mbps download / 2Mbps upload is recommended)
- 40 GB available HDD (SSD is recommended)
- A Webcam and headset (used for internal purposes)
- Android or iOS device for 2FA
- Chromebook & Linux not compatible

**_Please Note:_** It is essential to have all IT requirements to qualify for the process and IT policy.

**The Hiring Process**:
The hiring process for this position will be made up of the two following stages:
**Online Assessment**

**Behavioural interview** with one of our Talent Team Members

**The Social Element values**:
Work according to the company values

**Do it Well**

**Be One Team ‍‍**

**Do the Right Thing ✔️**

**Keep Pioneering**

**Make Them Smile**

**Our Diversity, Equality & Inclusion Commitment**:
We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.
- Details of your personal/professional experience in social media
- Why you are interested in being part of our team at The Social Element