Trainer (Cosmetic Brand)
2 days ago
LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents which shapes the face of luxury beauty, and delight consumers daily across our growing footprint of 15 markets. Come join us now.
Position Purpose
The Beauty Trainer will be responsible for the driving the education and sales development in Thailand and to achieve education and sales goals through partnership with international team collaboration and Sephora partners with best-in-class training and education programs.
Education
Planning
- Plan training in line with sales and marketing focus and strategic objectives for retail team
- Plan individual/ cluster training development
Execution
- Deliver training program in the classrooms
1. For standard training
2. For specific training
- Conduct field coaching to retail team both Sephora & Retail on products, service protocols and hospitality. (70% of the time be spent on field)
A. Retail Training
- Plan, schedule and facilitate training’s
- Conferring with training and sales manager on individual KPIs and determine training gaps and needs
- Improves training effectiveness by making support readily available to the retail team
- Conduct active field coaching; develop improvements and consistencies
- Ensure compliance of brand policies, standards, and procedures
B. Sephora Training
- Plan, schedule and facilitate in-store and classroom training’s
- Maintain composure and consistency when conducting multiple trainings on site
- Engage and excite trainees to achieve “top of mind”
- Develop and distribute instructional budget
- Preparation of monthly reports
Sales Development
- Drive sales growth through education and motivating beauty advisors/cast members
- Ability to navigate situations - understands and drives retail KPIs like conversions traffic, basket and etc. to elevate the performance of stores and staff
- Understanding opportunities within markets, work with Retail & Sales Manager to develop business plans for stores to increase sales via instore events, brand activation
Other responsibilities
- Build strong partnerships with internal stakeholders and Sephora field
- Manage and host press events, animations, and consumer workshops
- Provide competitive best practices and feedback
**Requirements**:
**Requirements**:
- At least 2 years’ solid experience in planning and conducting training programs both in classroom and field coaching, preferably with retail, beauty, luxury or service industry
- Strong ability to storytell brand, brand values and products in a compelling manner to increase brand love
- People oriented, highly self-motivated and creative mind
- Strong commercial acumen combined with a drive for result
- Good command of both written, spoken English
- Able to work under pressure with minimum supervision
- Team player that display tact and good initiative with a pleasant disposition
- Proficient in MS Office Applications
- Good written and verbal communication skills
- Experience in training and field coaching
- Computer (Power Point, Word and Excel)
- High level of competence in presentation and communication
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