Team Lead Software Factory

6 months ago


กรงเทพมหานคร, Thailand AccorHotels Full time

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
To act as Main Point of Contact for the management team based in France (both operational and functional topics),

To guarantee the continuity of operational activities ensuring the bridge between the 2 locations (Bangkok - Paris).

Recruitment & Onboarding:

- Contributing to the definition of the onboarding process,
- Validating the integration process.

Supporting the Build & Run Operations:

- Acting as 2nd level of contact related to operational topics,
- Providing a managerial support to the team members in Bangkok in resolving operational issues,
- Making sure that the team and internal customers are following the process while managing operations,
- Reporting to internal customers on 2nd level escalations,
- Support root cause analysis & process improvement plans.

Team Performance:

- Gathering & Driving a responsible, involved and motivated team,
- Building a strong relationship between people located in Bangkok & Paris,
- Measuring and managing the workload of each team member,
- Supporting the management team in redefining appropriate KPIs, Driving & Measuring the team engagement,
- Monitoring the distribution of the tasks,
- Talent management : availability, holiday, training, contribution to the performance management of the team in accordance to the Management Team in Paris.

Communication & Governance:

- Playing a key role in synchronizing Bangkok & Paris activities,
- Build a strong communication plan with the following key functions:

- Software Factory Director,
- The performance, observability & supervision manager,
- The Tech leads (Software factory Platform, Supervision, Observability & performance), to guarantee continuity of operational activities.
- Set-up, in cooperation with the management team in Paris, appropriate process and tools to monitor and bring visibility of the team activities in Bangkok.

**Qualifications**:

- Bachelor's or Master's degree in Computer Science or Engineering
- At least 5 years of experience in similar role.
- Strong team management experience
- Agile methodology
- Technical background :CI/CD, performance, observability, supervision
- Language skills: English and Thai
- French communication skill is a plus.

Additional Information
- This position is based in Bangkok and report to management in Paris


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