Call Centre Supervisor

2 months ago

ภเกต, Thailand Anantara Vacation Club Full time

**Company Description**
A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.
**Job Description** Key Responsibilities**:

- Ensure that all telemarketing executives are efficiently performing phone calls and tracking their respective guests through effective and timely call-backs.
- Take over phone presentations as necessary to assist telemarketing executives in closing packages and confirming information on all packages and guests is accurate.
- Process the booking process in conjunction with Administration.
- Ensure a superior Guest Experience is provided.
- Ensure the Telemarketing Executive are engaged and perform a minimum of 10 full presentations per day and achieve the package sales objectives.
- Conduct a short daily briefing with your lead team members by sharing feedback, target, housekeeping etc.
- Conduct and lead Call Center morning briefings by coordinating with related parties.
- Conduct monthly performance reviews for the team and maintain proper documentation.
- Provide coaching to low-performing team members as needed.
- Motivate or empower team to achieve targets or KPIs.

LI-AK1
**Qualifications**
- Excellent customer service skills, including but not limited to, active listening, empathizing, problem solving, organized, detail oriented, follow through, and excellent verbal and written communication skills.
- Previous telemarketing service experience preferred.
- Ability to work as a team player, in a personable and positive manner. Able to train and motivate associates to achieve high performance.
- Ability to work quickly and accurately in a high pressure environment. Able to perform well under pressure and respond well to an environment of constant change.
- Fluent in Thai and English/other languages beneficial as well.

By signing below you are verifying you have read all of the above and will comply with all points of the Job Description to the best of your ability.
**Additional Information

  • Call Centre Manager

    5 months ago

    ภูเก็ต, Thailand Anantara Vacation Club Full time

    Company Description A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come. **Job Description**: The Call Center Manager oversees all the various...

  • Call Centre Manager

    5 months ago

    เมืองภูเก็ต, ภูเก็ต, Thailand MINOR Hotels Full time

    The Call Center Manager oversees all the various call center campaigns that deliver tours to Phuket, Samui, Bangkok, Chiangmai or Bali in accordance with budgeted targets established for each of AVC’s Preview Centers. All members of the Phuket Call Center will represent Anantara in a courteous, enthusiastic and diligent manner. All guests that are invited...

  • Guest Service Centre

    5 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Additional Information** Guest Service Centre **Job Number** 24070979 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Phuket Beach Resort, 29 Soi Karon Nui, Tambon Karon, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer,...

  • Guest Service Centre

    5 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24106871 **Job Category** Rooms & Guest Services Operations **Location** Le Meridien Phuket Beach Resort, 29 Soi Karon Nui, Tambon Karon, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls, requests,...

  • Preview Centre Hostess

    4 days ago

    ภูเก็ต, Thailand Anantara Vacation Club Full time

    **Company Description** A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come. **Job Description** Position Overview**: The Hostess is responsible...

  • At Your Service Supervisor

    5 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24036624 **Job Category** Rooms & Guest Services Operations **Location** The Westin Siray Bay Resort & Spa Phuket, 21/1, 21/3, 21/4, 21/6 Moo 1, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, and process all guest calls,...

  • Guest Service Representative

    5 months ago

    ภูเก็ต, Thailand Anantara Vacation Club Full time

    **Company Description** A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come. - Be the face of the company in the marketplace at your designated...

  • Guest Service Representative

    7 months ago

    ภูเก็ต, Thailand Anantara Vacation Club Full time

    Company Description A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come. **Job Description**: - Be the face of the company in the marketplace...

  • Guest Service Representative

    2 weeks ago

    ภูเก็ต, Thailand Anantara Vacation Club Full time

    **Company Description** A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come. - Be the face of the company in the marketplace at your designated...

  • At Your Service Supervisor

    5 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24080952 **Job Category** Rooms & Guest Services Operations **Location** The Westin Siray Bay Resort & Spa Phuket, 21/1, 21/3, 21/4, 21/6 Moo 1, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, and process all guest calls,...

  • Guest Service Representative

    6 months ago

    เมืองภูเก็ต, ภูเก็ต, Thailand MINOR Hotels Full time

    Be the face of the company in the marketplace at your designated work locations - Know the package and rewards you are promoting to the public in appreciation of attending a sales presentation. - Know the Sales Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre. - Complete necessary...

  • Guest Service Representative

    5 months ago

    ภูเก็ต, Thailand อนันตรา เวเคชั่น คลับบริษัท เอ็มไอ สแควร์ จำกัด Full time

    เมื่อวานนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 1 - 10 ปี- ภูเก็ต- ประกาศนียบัตรวิชาชีพชั้นสูง (ปวส.) หรือสูงกว่า- 12,000 - 15,000 บาท/เดือน + Commission-...

  • Ctm Operations Executive

    5 months ago

    ภูเก็ต, Thailand Anantara Vacation Club Full time

    **Company Description** A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come. **Job Description** Position Overview** CTM Operations Executive is...

  • Supervisor Food&beverage

    5 months ago

    ภูเก็ต, Thailand Vayudoot Resorts Thailand Co,. Ltd. Full time

    Supervisor Food&Beverage **จังหวัด** ภูเก็ต (ป่าตอง, กมลา) **อัตราค่าจ้าง** - **รูปแบบงาน** งานประจำ (Full Time) **อัตรา**...

  • Guest Service Representative

    5 months ago

    ภูเก็ต, Thailand Anantara Vacation Club Full time

    **Company Description** A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come. **Job Description** Key Responsibilities** - Be the face of the...

  • Guest Service Representative

    5 months ago

    ภูเก็ต, Thailand Anantara Vacation Club Full time

    คำอธิบายเกี่ยวกับบริษัท A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to...

  • Pullman Touch Agent

    5 months ago

    ภูเก็ต, Thailand Pullman Phuket Arcadia Karon Beach Resort Full time

    **Job Description**: - Process all incoming and outgoing calls accurately and courteously - Records and controls accurately wake up calls - Pages guests in co-operation with concerned departments - Assists guests with international calls and directory queries - Calls guests by name whenever possible and must be answered within 3 rings - Pages Heartists...

  • Club Services Coordinator

    4 months ago

    ภูเก็ต, Thailand Anantara Vacation Club Full time

    **Company Description** A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come. To serve as the key contact point for our Club Owners, providing...

  • Club Services Coordinator

    4 months ago

    ภูเก็ต, Thailand Anantara Vacation Club Full time

    **Company Description** A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come. To serve as the key contact point for our Club Owners, providing...

  • Guest Service Representative

    5 months ago

    ภูเก็ต, Thailand MINOR Hotels Full time

    เต็มเวลา - Company Location: Anantara Vacation Club Mai Khao Phuket **คำอธิบายบริษัท**: - A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for...