At Your Service Supervisor

5 months ago

ภเกต, Thailand Marriott International, Inc Full time

**Job Number** 24080952

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Siray Bay Resort & Spa Phuket, 21/1, 21/3, 21/4, 21/6 Moo 1, Phuket, Phuket, Thailand VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.

Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

  • At Your Service

    3 days ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24191260 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Phuket Resort & Spa, 231 Moo 3 Mai Khao, Phuket, Phuket, Thailand, 83110 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and personal...

  • At Your Service Supervisor

    5 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24036624 **Job Category** Rooms & Guest Services Operations **Location** The Westin Siray Bay Resort & Spa Phuket, 21/1, 21/3, 21/4, 21/6 Moo 1, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, and process all guest calls,...

  • At Your Service Agent

    5 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24018419 **Job Category** Rooms & Guest Services Operations **Location** The Westin Siray Bay Resort & Spa Phuket, 21/1, 21/3, 21/4, 21/6 Moo 1, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure...

  • At Your Service Agent

    4 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 23202854 **Job Category** Rooms & Guest Services Operations **Location** Phuket Marriott Resort & Spa Merlin Beach, 99 Muen-Ngoen Road, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and...

  • At Your Service Agent

    5 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24030687 **Job Category** Rooms & Guest Services Operations **Location** Phuket Marriott Resort and Spa Nai Yang Beach, 92, 92/1 Moo 3, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and...

  • At Your Service Agent

    4 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24040647 **Job Category** Rooms & Guest Services Operations **Location** Phuket Marriott Resort and Spa Nai Yang Beach, 92, 92/1 Moo 3, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and...

  • Supervisor-at Your Service

    5 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **หมายเลขงาน** 24080952 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** The Westin Siray Bay Resort & Spa Phuket, 21/1, 21/3, 21/4, 21/6 Moo 1, Phuket, Phuket, Thailand ดูบนแผนที่ **ตารางการทำงาน**...

  • At Your Service Attendant

    3 days ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24191673 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Phuket Resort & Spa, 231 Moo 3 Mai Khao, Phuket, Phuket, Thailand, 83110 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • At Your Service Agent

    5 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24080955 **Job Category** Rooms & Guest Services Operations **Location** The Westin Siray Bay Resort & Spa Phuket, 21/1, 21/3, 21/4, 21/6 Moo 1, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure...

  • Airport Services Duty Supervisor

    4 months ago

    ภูเก็ต, Thailand Qatar Airways Full time

    **About the role** We are recruiting for the role of Airport Services Duty Supervisor in Ground Services based in Phuket, Thailand. Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also...

  • Agent-at Your Service

    2 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Número de Empleo** 24156352 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Phuket Marriott Resort and Spa Nai Yang Beach, 92, 92/1 Moo 3, Phuket, Phuket, Thailand VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Operar la central telefónica para atender las...

  • Customer Services Supervisor

    4 months ago

    ภูเก็ต, Thailand Anantara Vacation Club Full time

    **Company Description** A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come. The success of AVC rests upon the quality and integrity of our...

  • Room Service Supervisor

    5 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24027190 **Job Category** Food and Beverage & Culinary **Location** JW Marriott Phuket Resort & Spa, 231 Moo 3 Mai Khao, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together as a team to ensure optimum service and that...

  • Guest Service Supervisor

    5 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24070248 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Phuket Resort & Spa, 231 Moo 3 Mai Khao, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...

  • Agent-at Your Service

    5 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Número de Empleo** 23208386 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Renaissance Phuket Resort & Spa, 555, Moo 3, Mai Khao, Talang, Phuket, Phuket, Thailand VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Descripción del Trabajo** Operar la...

  • Night Guest Service Supervisor

    5 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Additional Information** Night Guest Service Supervisor **Job Number** 24073910 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Phuket Beach Resort, 29 Soi Karon Nui, Tambon Karon, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Agent-at Your Service

    5 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Número de Empleo** 24029175 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** The Naka Island a Luxury Collection Resort & Spa Phuket, 32 Moo 5 Tambol Paklok, Phuket, Phuket, Thailand VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Descripción del...

  • Night Guest Service Supervisor

    5 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Additional Information** Night Guest Service Supervisor **Job Number** 24071326 **Job Category** Finance & Accounting **Location** Le Méridien Phuket Beach Resort, 29 Soi Karon Nui, Tambon Karon, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Check...

  • Agent-at Your Service

    4 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **หมายเลขงาน** 24060283 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** The Naka Island a Luxury Collection Resort & Spa Phuket, 32 Moo 5 Tambol Paklok, Phuket, Phuket, Thailand ดูบนแผนที่ **ตารางการทำงาน**...

  • Agent-at Your Service

    4 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Número de Empleo** 23202854 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Phuket Marriott Resort & Spa Merlin Beach, 99 Muen-Ngoen Road, Phuket, Phuket, Thailand VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Descripción del Trabajo** Operar la...