Payments Support Analyst

3 months ago


Thailand Bred-IT Full time

**Job Title** : Payments Support Analyst (Digital Banking Payments)

**Position type** : Full time

**Place of work** : Bangkok, Sathorn district

**Department/Function** : E-banking Department

**Reporting to Title** : Product Owner - Payments and Partners

**Mission**:
**Key Responsibilities**:

- Handle support for the payment systems: QR code, cross border, instant payment, top-up, bill payment, digital wallets
- Investigate and debug on issues and incidents escalated by the banks of the group.
- Find root cause and plan resolution in relation with vendors and other team members.
- Test the bug fixes and carry their resolution until delivery in production.
- Keep the test cases updated and assist the customers with user acceptance testing.
- Communicate with the customers, following up on opened issues, and prepare status reports.
- Write user guides and organize training for the banks.
- Analyze customer change requests and create technical specification from business functional requirements.

**Required Education & Experience**:

- University degree in IT.
- Minimum 2 years in a similar IT position.
- Good level in English (writing and speaking).
- Willing to work in an international environment.

**Required competencies**:

- Good communication, good interpersonal and customer-service skills.
- Technical and functional experience in digital payments domain.
- Strong analytical mindset and problem-solving skills.
- Strong technical appetency, being able to speak with the development team and investigate deeply in the systems (database queries, technical logs review, understanding of API concepts).
- Good writing skills to translate users’ business requests into technical concepts.
- Advanced knowledge of Splunk is a plus.



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