Clinic & Operation Manager (Ooca Clinic)

1 month ago


กรงเทพมหานคร, Thailand OOCA Full time

We are seeking a skilled Clinic & Operation Manager to lead our integrated healthcare services, including our physical clinic at Gaysorn Centre, Floor 5, Bangkok, and the Ooca app platform. This role is crucial in our blended care model, requiring expertise in both clinic management and digital health operations.

**Who are we?**

ooca is the largest digital mental wellness platform. ooca offers a platform where you can talk to psychologists and psychiatrists via video calls on the web app, iOS or Android. Users can either pick their own professional to link up with or be matched by the site.

Ooca closed a Series A investment round from BDMS, Thailand's largest private hospital chain. They are collaborating to make mental health care accessible, change attitudes towards it, and leverage Thailand's public health standards to benefit future generations.

**Key Responsibilities**:

- Oversee and optimize daily operations of both the physical clinic and Ooca app, including staff management, healthcare provider oversight, appointment systems, and customer experience
- Manage and coordinate healthcare providers, ensuring high standards of medical care and compliance with professional guidelines
- Develop and implement strategies to ensure high-quality patient care across both physical and digital platforms
- Lead the creation and execution of policies and procedures for integrated online and offline operations
- Ensure compliance with healthcare regulations and manage license maintenance processes
- Manage budget and resource allocation for integrated operations, identifying areas for efficiency and growth
- Lead recruitment, training, and performance management for clinic staff and healthcare providers
- Collaborate with tech team to drive seamless integration of physical and digital services
- Build and maintain relationships with key stakeholders, including referral sources and partners
- Analyze operational data and patient feedback to drive continuous improvement initiatives
- Manage crisis situations and develop risk mitigation strategies

**Requirements**:

- 3-5 years experience in health/wellness industry with a focus on clinic operations
- Proven experience in managing digital health platforms or app operations
- Experience in coordinating or managing healthcare providers
- Strong leadership, analytical, and problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency in healthcare management software and digital platforms
- Bachelor's degree in healthcare administration, business, or related field (Master's preferred)
- Background in Psychology and/or Health Informatics is advantageous

**Benefits**
- 6 days annual leave per years
- Working 6 days per week (work on Saturdays, Sundays or holidays)
- Mental Health counseling sessions through Ooca platform (50% prescription discount)
- Social Security Insurance
- Provident Fund Or Annual Health check-up (condition applied,after probation)
- MOU with The Government Housing Bank for Home loan special Interest rate
- BYOD policy, personal laptop with less than 3 years old will is eligible for 1,000 THB/month subsidy (registration required)

**Working Hours & Location**
- Full-time position at Gaysorn Centre, Floor 5, Bangkok
- Clinic opening hours: 10:00 AM - 8:00 PM
- Manager's working hours may extend beyond clinic hours to ensure smooth operations


  • Clinic Manager

    7 months ago


    กรุงเทพมหานคร, Thailand OOCA Full time

    Ooca is seeking an experienced Clinic Manager to oversee our innovative online and clinical healthcare services. You will manage all aspects of operations for our telepsychiatry platform and new physical clinic, optimizing customer and provider experiences across both virtual and in-person care delivery channels. - Manage daily clinic operations including...

  • Clinical Psychologist

    7 months ago


    กรุงเทพมหานคร, Thailand OOCA Full time

    We are looking for a psychologist to join our team and support the well-being of our customers. A Psychologist’s responsibilities include evaluating customers and gathering their history before diagnosing issues that need attention through the use of tests to develop a treatment plan to ensure the health and success of your customers. They will interview...

  • Clinic Manager

    7 months ago


    กรุงเทพมหานคร, Thailand OOCA Full time

    Ooca is seeking an experienced Clinic Manager to oversee our innovative online and clinical healthcare services. You will manage all aspects of operations for our telepsychiatry platform and new physical clinic, optimizing customer and provider experiences across both virtual and in-person care delivery channels. - Manage daily clinic operations including...


  • กรุงเทพมหานคร, Thailand OOCA Full time

    Ooca is seeking an experienced Digital and Clinical Operations Manager to oversee our innovative online and clinical healthcare services. You will manage all aspects of operations for our telepsychiatry platform and new physical clinic, optimizing customer and provider experiences across both virtual and in-person care delivery channels. - In charge of full...


  • กรุงเทพมหานคร, Thailand OOCA Full time

    **You should have/be.**: - Diploma of Psychiatry certification - Thai Board Licensed to practice medicine and medical practice in the specialty of Psychiatry. - Have medical practice license issued by the Medical Council of Thailand. - Familiar with crisis assessment tools and techniques - Strong working knowledge of general psychiatric principles and...

  • Nurse and Technician

    7 months ago


    กรุงเทพมหานคร, Thailand OOCA Full time

    Perform comprehensive assessments of patients' mental health conditions and create individualized care plans. **1. Patient Care** - Administer medications and treatments according to physicians' orders and established protocols. - Monitor patients' vital signs, reactions to medications, and overall mental health status. - Collaborate with interdisciplinary...

  • Clinic Manager

    6 months ago


    คลองเตย, กรุงเทพมหานคร, Thailand PRTR Full time

    Our client provides research and development on healthcare and wellness. **Responsibilities** - Managing the operations of the clinic. - Controlling clinic activities and staff to ensure they are efficient and effective. - Matching patients with the best treatment options in the clinic, coordinating with medical staff and keeping doctors updated on the...

  • Clinical Trainer

    7 months ago


    กรุงเทพมหานคร, Thailand Novotech Asia Full time

    **Brief Position Description**: Clinical Trainer is primarily responsible for assisting Clinical L&D Manager in training curriculum development including material development (user manuals, reference guides, iHelp, training videos, FAQs, Workflows etc), maintenance and formal delivery to internal/external users for all applicable clinical trainings. The...

  • Clinical Lead

    8 months ago


    กรุงเทพมหานคร, Thailand Novotech Asia Full time

    **Brief Position Description**: The Clinical Lead (CL) and Senior Clinical Lead provides direction and guidance to multi-country clinical teams in assigned project(s), coordinates site management and monitoring activities, and provides operational leadership for clinical teams to achieve project deliverables. **Minimum Qualifications & Experience**: -...

  • Clinic Manager

    7 months ago


    กรุงเทพมหานคร, Thailand บริษัท ทรูท เดนทิสทรี จำกัด Full time

    ยา/เภสัชกรรม, ความงาม/เครื่องสำอางค์ วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 5 - 10 ปี- กรุงเทพมหานคร- ปริญญาตรีหรือสูงกว่า- 30,000 - 50,000 บาท/เดือน-...


  • กรุงเทพมหานคร, Thailand IQVIA Full time

    **Responsibilities**: - Assist Clinical Research Specialist (CRS)/In-house Clinical Research Specialist (iCRS), Clinical Research Associates (CRAs)/In-house Clinical Research Associate (iCRA) and Regulatory and Start-Up (RSU) with accurately updating and maintaining clinical systems that track site compliance and performance within project timelines. -...


  • คลองเตย, กรุงเทพมหานคร, Thailand PRTR Full time

    Our client is a global pharmaceutical company. They are looking for a Clinical Research Associate to join their team. **Responsibilities** - Functioning as project lead for complex BE/Phase I studies and small patient PK/clinical endpoint studies. Serve as liaison between the Mylan project team (Global Pharmacology, Product Development Department Chemistry...


  • กรุงเทพมหานคร, Thailand MSD Full time

    This role is accountable for performance and compliance for assigned protocols in a country in compliance with ICH/GCP and country regulations, policies and procedures, quality, standards and adverse event reporting requirements internally and externally. Under the oversight of the Sr.COM/COM Lead, the person is responsible for execution and oversight of...


  • สาทร, กรุงเทพมหานคร, Thailand PRTR Full time

    More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people...


  • กรุงเทพมหานคร, Thailand MSD Full time

    This position is responsible for project management of the assigned studies, accountable for performance for assigned protocols, leads local study teams to high performance on trains in the protocol other local roles, closely collaborates with and supports CRAs as protocol expert etc. **WHAT YOU WILL DO** **Key Responsibilities**: - Main Point of Contact...


  • กรุงเทพมหานคร, Thailand MSD (THAILAND) LTD. Full time

    Main Point of Contact (POC) for assigned protocols and link between Country Operations and clinical trial team (CTT). **Responsible for project management of the assigned studies**: pro-actively plans, drives and tracks execution and performance of deliverables/timelines/results to meet country commitments from feasibility and site selection, recruitment,...


  • ป้อมปราบศัตรูพ่าย, กรุงเทพมหานคร, Thailand OOCA Full time

    Manage Payroll and facilitate contract signing process. - Audio typing for meeting minutes. - Produce accurate related documents and develop and maintain a documentation system within the company through tools i.e., Notion, Google Drive, and Google workspace for good internal governance. - Support and facilitate the team as assigned. - Welcome customers in...


  • กรุงเทพมหานคร, Thailand Allianz Thailand Full time

    **Nice to know** Responsible for operational planning, processes and day-to-day management of the My Doctor / Medical Clinic (My Doctor) operations, delivery of service objectives and key performance targets. Telemedicine/Tele pharma and Clinical services, set the bar for a high service standard and a patient-centered culture. Develop and implement...


  • กรุงเทพมหานคร, Thailand MSD Full time

    With support of other CRMs and/or TA-Head/CRD, this role is accountable for the end-to-end performance and project management for assigned protocols in a country in compliance with ICH/GCP and country regulations, the company's policies and procedures, quality standards and adverse event reporting requirements internally and externally. The aCRM could be...

  • Graphic Designer

    2 days ago


    กรุงเทพมหานคร, Thailand Aura Bangkok Clinic Full time

    **รายละเอียดงาน**: - ออกแบบและทำ Graphic สำหรับสื่อ Online และสื่อ Offline - นำเสนอไอเดีย สไตล์การออกแบบใหม่ๆ ให้แก่ทีม - ทำงานร่วมกับทีม Marketing และ...