Clinic & Operation Manager (Ooca Clinic)
1 week ago
We are seeking a skilled Clinic & Operation Manager to lead our integrated healthcare services, including our physical clinic at Gaysorn Centre, Floor 5, Bangkok, and the Ooca app platform. This role is crucial in our blended care model, requiring expertise in both clinic management and digital health operations.
**Who are we?**
ooca is the largest digital mental wellness platform. ooca offers a platform where you can talk to psychologists and psychiatrists via video calls on the web app, iOS or Android. Users can either pick their own professional to link up with or be matched by the site.
Ooca closed a Series A investment round from BDMS, Thailand's largest private hospital chain. They are collaborating to make mental health care accessible, change attitudes towards it, and leverage Thailand's public health standards to benefit future generations.
**Key Responsibilities**:
- Oversee and optimize daily operations of both the physical clinic and Ooca app, including staff management, healthcare provider oversight, appointment systems, and customer experience
- Manage and coordinate healthcare providers, ensuring high standards of medical care and compliance with professional guidelines
- Develop and implement strategies to ensure high-quality patient care across both physical and digital platforms
- Lead the creation and execution of policies and procedures for integrated online and offline operations
- Ensure compliance with healthcare regulations and manage license maintenance processes
- Manage budget and resource allocation for integrated operations, identifying areas for efficiency and growth
- Lead recruitment, training, and performance management for clinic staff and healthcare providers
- Collaborate with tech team to drive seamless integration of physical and digital services
- Build and maintain relationships with key stakeholders, including referral sources and partners
- Analyze operational data and patient feedback to drive continuous improvement initiatives
- Manage crisis situations and develop risk mitigation strategies
**Requirements**:
- 3-5 years experience in health/wellness industry with a focus on clinic operations
- Proven experience in managing digital health platforms or app operations
- Experience in coordinating or managing healthcare providers
- Strong leadership, analytical, and problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency in healthcare management software and digital platforms
- Bachelor's degree in healthcare administration, business, or related field (Master's preferred)
- Background in Psychology and/or Health Informatics is advantageous
**Benefits**
- 6 days annual leave per years
- Working 6 days per week (work on Saturdays, Sundays or holidays)
- Mental Health counseling sessions through Ooca platform (50% prescription discount)
- Social Security Insurance
- Provident Fund Or Annual Health check-up (condition applied,after probation)
- MOU with The Government Housing Bank for Home loan special Interest rate
- BYOD policy, personal laptop with less than 3 years old will is eligible for 1,000 THB/month subsidy (registration required)
**Working Hours & Location**
- Full-time position at Gaysorn Centre, Floor 5, Bangkok
- Clinic opening hours: 10:00 AM - 8:00 PM
- Manager's working hours may extend beyond clinic hours to ensure smooth operations
-
Clinic and Operations Manager
3 weeks ago
กรุงเทพมหานคร, Thailand OOCA Full timeOoca is seeking an experienced Clinic Manager to oversee our innovative online and clinical healthcare services. You will manage all aspects of operations for our telepsychiatry platform and new physical clinic, optimizing customer and provider experiences across both virtual and in-person care delivery channels. - Manage daily clinic operations including...
-
Clinical Psychologist
5 days ago
กรุงเทพมหานคร, Thailand OOCA Full timeWe are looking for a psychologist to join our team and support the well-being of our customers. A Psychologist’s responsibilities include evaluating customers and gathering their history before diagnosing issues that need attention through the use of tests to develop a treatment plan to ensure the health and success of your customers. They will interview...
-
Clinic Manager
6 days ago
กรุงเทพมหานคร, Thailand OOCA Full timeOoca is seeking an experienced Clinic Manager to oversee our innovative online and clinical healthcare services. You will manage all aspects of operations for our telepsychiatry platform and new physical clinic, optimizing customer and provider experiences across both virtual and in-person care delivery channels. - Manage daily clinic operations including...
-
Digital and Clinical Operations Manager
1 week ago
กรุงเทพมหานคร, Thailand OOCA Full timeOoca is seeking an experienced Digital and Clinical Operations Manager to oversee our innovative online and clinical healthcare services. You will manage all aspects of operations for our telepsychiatry platform and new physical clinic, optimizing customer and provider experiences across both virtual and in-person care delivery channels. - In charge of full...
-
กรุงเทพมหานคร, Thailand OOCA Full time**You should have/be.**: - Diploma of Psychiatry certification - Thai Board Licensed to practice medicine and medical practice in the specialty of Psychiatry. - Have medical practice license issued by the Medical Council of Thailand. - Familiar with crisis assessment tools and techniques - Strong working knowledge of general psychiatric principles and...
-
Nurse and Technician
7 days ago
กรุงเทพมหานคร, Thailand OOCA Full timePerform comprehensive assessments of patients' mental health conditions and create individualized care plans. **1. Patient Care** - Administer medications and treatments according to physicians' orders and established protocols. - Monitor patients' vital signs, reactions to medications, and overall mental health status. - Collaborate with interdisciplinary...
-
Clinical Operations Manager
1 week ago
กรุงเทพมหานคร, Thailand Novotech Asia Full time**Brief Position Description** Clinical Operations Manager - this role provides supervision, leadership, and line management of the Clinical operation team. This role will ensure that line reports are trained and managed to conduct clinical trials according to ICH-GCP guidelines, local regulatory requirements, Novotech / client standard operating procedures...
-
Clinical Operations Manager
2 weeks ago
กรุงเทพมหานคร, Thailand MSD Full time**Job Description**: This role is accountable for performance and compliance for assigned protocols in a country in compliance with ICH/GCP and country regulations, company policies and procedures, quality standards and adverse event reporting requirements internally and externally. Under the oversight of the SCOM or CRD, the person is responsible for...
-
Clinic Manager
1 week ago
กรุงเทพมหานคร, Thailand Minor International Full time**Company Description** Operating over 70 spas worldwide, MSpa is an international driving force in Spa & Wellness. MSpa’s journey began in Thailand in 1999 with Mandara Spa, and has since evolved and expanded to include the renowned Anantara Spa and AvaniSpa brand, as well as bespoke concepts. Our award winning spas continue to grow and adapt to suit the...
-
Longevity Clinic Manager
3 weeks ago
กรุงเทพมหานคร, Thailand Expand Health Full timeAs the Longevity Hub & Clinic Manager, you will have a hands-on leadership role in establishing and managing a state-of-the-art longevity and wellness facility. Your responsibilities will span from clinic setup and launch to ongoing operational excellence, team leadership, and business performance. This position is ideal for an entrepreneurial-minded...
-
Associate Clinical Operations Manager I
6 days ago
กรุงเทพมหานคร, Thailand MSD Full timeThis role is accountable for performance and compliance for assigned protocols in a country in compliance with ICH/GCP and country regulations, policies and procedures, quality, standards and adverse event reporting requirements internally and externally. Under the oversight of the Sr.COM/COM Lead, the person is responsible for execution and oversight of...
-
Clinical Research Manager
3 weeks ago
กรุงเทพมหานคร, Thailand MSD Full timeThis position is responsible for project management of the assigned studies, accountable for performance for assigned protocols, leads local study teams to high performance on trains in the protocol other local roles, closely collaborates with and supports CRAs as protocol expert etc. **WHAT YOU WILL DO** **Key Responsibilities**: - Main Point of Contact...
-
Clinical Research Manager
2 weeks ago
กรุงเทพมหานคร, Thailand MSD Full time**Job Description**: This position is responsible for project management of the assigned studies, accountable for performance for assigned protocols, leads local study teams to high performance on trains in the protocol other local roles, closely collaborates with and supports CRAs as protocol expert etc. **WHAT YOU WILL DO** **Key Responsibilities**: -...
-
Clinical Research Associate
2 weeks ago
กรุงเทพมหานคร, Thailand Grand Pacific CRO Full time**About Us**: **The Grand Pacific CRO** team has over 25 years’ experience in conducting clinical trials in the Asia Pacific region, including Australia, New Zealand and South Africa. We have continued as a leader in the industry and have expanded services to include central laboratory, site management and image reading services. We pride ourselves on...
-
Clinical Study Administrator
4 weeks ago
กรุงเทพมหานคร, Thailand AstraZeneca Full timeTypical Accountabilities: - Provides technical expertise to clinical trials staff within AstraZeneca within the area of study management - Supports with the administrative aspects of the study process - Works within establish frameworks to deliver a variety of tasks that support projects in meeting their objectives - Conducts a wide range of often complex...
-
Clinical Lead
2 weeks ago
กรุงเทพมหานคร, Thailand Novotech Asia Full timeMust have performed advanced clinical monitoring tasks and site management tasks at a senior level and demonstrated effective leadership, organization skills, communication skills, and the ability to meet deadlines in a fast and dynamic environment. *Experienced in coaching and mentoring clinical teams. *Good communication skills and fluency in both verbal...
-
Clinical Trials Assistant 1
3 weeks ago
กรุงเทพมหานคร, Thailand IQVIA Full time**Job Overview** Perform daily administrative activities, in conjunction with the Clinical Research Associates and Regulatory and Start-Up teams, to ensure a complete and accurate Trial Master File delivery. Essential Functions - Assist Clinical Research Associates (CRAs) and Regulatory and Start-Up (RSU) team with accurately updating and maintaining...
-
Clinical Lead
2 weeks ago
กรุงเทพมหานคร, Thailand Novotech Asia Full timeThis position is open to all APAC countries including AU and NZ. **Brief Position Description**: The Clinical Lead (CL) and Senior Clinical Lead provides direction and guidance to multi-country clinical teams in assigned project(s), coordinates site management and monitoring activities, and provides operational leadership for clinical teams to achieve...
-
Clinical Research Associate
1 week ago
กรุงเทพมหานคร, Thailand Novotech Asia Full time**Minimum Qualifications & Experience**: Graduate in a clinical or life sciences-related field. Relevant experience/qualifications in allied professions may also be considered. Must have good time management skills, attention to detail, be able to work well in a team, and be computer literate. Preferably experience of working in the research, pharmaceutical...
-
Clinical Database Designer
2 weeks ago
กรุงเทพมหานคร, Thailand Grand Pacific CRO Full time**About Us**: The Grand Pacific CRO team has over 25 years’ experience in conducting clinical trials in the Asia Pacific region, including Australia, New Zealand and South Africa. We have continued as a leader in the industry and have expanded services to include central laboratory, site management and image reading services. We pride ourselves on meeting...