Guest Service Representative

6 months ago


ภเกต, Thailand Anantara Vacation Club Full time

Company Description

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

**Job Description**:
The GSR Team Leader works at assigned locations and events, speaking to Customers in order to persuade them to attend a sales presentation with Anantara Vacation Club. They work closely with the general public, and with hotel colleagues.

GSR Team Leaders oversee a small team of GSRs. They must all make sure that only guests who are qualified are invited to attend.

**Qualifications**:
Ensure personal performance of the following, both personally and for the GSRs under your leadership:

- Be the face of the company in the marketplace at your designated work locations
- Know the package and rewards you are promoting to the public in appreciation of attending a sales presentation.
- Know the Preview Operations locations and assist the customer with maps and directions on how to get to their selected Preview Operations.
- Complete necessary paperwork for tour bookings generated during your designated shift
- Call your booked guests the night prior to their preview date to confirm their attendance if required.
- Ensure sufficient collateral is in good condition and working order
- Ensure your work location is neat and tidy
- Attend scheduled team meetings.
- Phone Marketing Administration with tour bookings generated during your designated shift.



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