Guest Services Agent

6 hours ago

ภเกต, Thailand Marriott International, Inc Full time

**Job Number** 23206146

**Job Category** Rooms & Guest Services Operations

**Location** JW Marriott Phuket Resort & Spa, 231 Moo 3 Mai Khao, Phuket, Phuket, Thailand VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

  • Guest Service Agent

    4 weeks ago

    ภูเก็ต, Thailand Anantara Full time

    **Company Description** Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, Anantara Hotels & Resorts provides the right space for guests who value the details that matter. The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking...

  • Guest Service Agent

    7 days ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Additional Information** Guest Service Agent **Job Number** 24075260 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Phuket Beach Resort, 29 Soi Karon Nui, Tambon Karon, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all...

  • Guest Service Agent

    3 weeks ago

    ภูเก็ต, Thailand The Westin Siray Bay Resort and Spa, Phuket Full time

    แชร์ เก็บงาน พิมพ์งาน ร้องเรียน สมัครงาน Guest Service Agent รับสมัครด่วน สถานที่ปฏิบัติงาน : ภูเก็ต(ทุกเขต/อำเภอ) สาขาอาชีพหลัก :...

  • Guest Services Agent

    1 week ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24057766 **Job Category** Rooms & Guest Services Operations **Location** The Westin Siray Bay Resort & Spa Phuket, 21/1, 21/3, 21/4, 21/6 Moo 1, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Services Agent

    2 weeks ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**25034673 **Job Category**Rooms & Guest Services Operations **Location**Four Points by Sheraton Phuket Patong Beach Resort, 198/8-9 Thawewong Road, Patong Beach, Phuket, Thailand, 83150 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Service Agent

    6 hours ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24080423 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Phuket Patong Beach Resort, 198/8-9 Thawewong Road, Phuket, Thailand, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Reservations Agent

    4 weeks ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Additional Information** (Local-Thai) **Job Number** 23221357 **Job Category** Reservations **Location** The Westin Siray Bay Resort & Spa Phuket, 21/1, 21/3, 21/4, 21/6 Moo 1, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests,...

  • At Your Service Agent

    6 hours ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24080955 **Job Category** Rooms & Guest Services Operations **Location** The Westin Siray Bay Resort & Spa Phuket, 21/1, 21/3, 21/4, 21/6 Moo 1, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure...

  • Reservations Agent

    4 weeks ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24061958 **Job Category** Reservations **Location** The Naka Island a Luxury Collection Resort & Spa Phuket, 32 Moo 5 Tambol Paklok, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...

  • Guest Services Assistant

    4 weeks ago

    ภูเก็ต, Thailand AirAsia Full time

    **Job Description**: **Your Responsibilities** The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations. **Responsibilities**: - Documentation Checking: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass. -...

  • Reservation Agent

    4 weeks ago

    เมืองภูเก็ต, ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24044908 **Job Category** Reservations **Location** Courtyard Phuket Town, 1 Soi Surin, Talat Yai, Muang Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • At Your Service Agent

    5 days ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24040647 **Job Category** Rooms & Guest Services Operations **Location** Phuket Marriott Resort and Spa Nai Yang Beach, 92, 92/1 Moo 3, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and...

  • Guest Service Manager

    1 week ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24162237 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Phuket Resort & Spa, 231 Moo 3 Mai Khao, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...

  • Airport Services Agent

    2 weeks ago

    ภูเก็ต, Thailand Qatar Airways Full time

    **213195**Job Posting** Feb 26, 2025, 3:17:09 AM | **Primary Location** Phuket - HKT | **Unposting Date** Mar 12, 2025, 3:59:00 PM **Description** We are currently recruiting for Airport Services Agent in Phuket, Thailand. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and...

  • Russian Guest Service Supervisor

    4 days ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 23204395 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Phuket Beach Resort, 29 Soi Karon Nui, Tambon Karon, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form...

  • Night Guest Service Expert

    4 weeks ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**25026540 **Job Category**Rooms & Guest Services Operations **Location**Courtyard Phuket Patong Beach Resort, 44 Thawewong Road, Patong Beach, Phuket, Thailand, 83150 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Agent-at Your Service

    2 weeks ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **หมายเลขงาน** 24160560 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** The Westin Siray Bay Resort & Spa Phuket, 21/1, 21/3, 21/4, 21/6 Moo 1, Phuket, Phuket, Thailand ดูบนแผนที่ **ตารางการทำงาน**...

  • Guest Service Centre Manager

    2 weeks ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**25032989 **Job Category**Rooms & Guest Services Operations **Location**The Naka Island a Luxury Collection Resort & Spa Phuket, 32 Moo 5 Tambol Paklok, Phuket, Phuket, Thailand, 83110 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Answer, record, and process all guest calls,...

  • Supervisor-guest Service

    7 days ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24196441 **Job Category**Rooms & Guest Services Operations **Location**The Westin Siray Bay Resort & Spa Phuket, 21/1, 21/3, 21/4, 21/6 Moo 1, Phuket, Phuket, Thailand, 83000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - แมริออท...

  • Guest Service Expert

    4 weeks ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 23177123 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Phuket Patong Beach Resort, 44 Thawewong Road, Patong Beach, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...