**RETENTION RATE**:

- Ensure instrument analytical turnaround time (uptime/repair/maintenance)
- Conduct customer business review (KPI reviews)
- Manage customer relationship and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes)
- Identify customer training requirements
- Coach customers and share knowledge (education)
- Identify and resolve customer pain points (troubleshooting)
- Replenish and control inventory
- Build image and brand in eyes of customer
- “Sell” or reinforce Abbott’s total solution value offering
- Collect and transmit VOC (Voice of Customer)

**REVENUE**:

- Renewals of most of the assigned accounts (adhering to standard renewals procedures)
- Menu expansion (utilization of existing products; new product launches)
- Service sales
- Product promotion
- Value creation
- Order management
- Contract management
- Identify/open door for opportunity to expand offering into other departments (prospecting, not doing)
- Spare parts management

**VALUE CREATION AND EXPANSION (BOOST PRODUCTIVITY)**:

- Price management
- Service sales
- Free of charge control
- Menu expansion
- Lifecycle management of product
- Service cost management
- CPR management
- Contract Life Cycle and Compliance

**BUILD PROMOTERS**:

- NPS responsibility (hot sheets)
- Management of inter-client relationships

**ANALYTICAL TURN AROUND TIME**:

- Assay availability and performance
- Instrument installation & commissioning
- First line level service/fixes
- TSBs - hardware & software upgrades
- Proactive monitoring and communication via AbbottLink
- Escalation & support
- Customer inventory

**SYSTEMS & TOOL MANAGEMENT**:

- CMS Next tickets (opening & closing)
- A force use and maintenance (CRM)
- Paris (reports)

**Work in a safe and environmentally responsible manner.**

**REQUIREMENTS/EXPERIENCE**
- Practical interfacing with customers
- Strong people management and communication skills
- Trouble shooting/problem solving skills
- Computer skills (word, excel, power point, internet savvy)
- Shows ability to prioritize without help
- Negotiation skills
- Strong sales skills
- Strong work ethic
- Service-minded
- Customer orientation

Note: This position is responsibility in SOUTHERN area