Operations Supervisor

6 months ago


กรงเทพมหานคร, Thailand April Asia Pacific Full time

**For over 30 years, APRIL International Care has specialised in providing international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members to ensure they can access the best care.**

We are currently looking for an **Operations Supervisor.**

**Duties & Responsibilities**:
**Operations Management**
- Manage the team members to ensure that everyone is performing adequately to deliver the high-end service expected
- Monitor production and services KPIs (TAT, pick-up rate, abandon rate)
- Conduct quality assessment and define training plan accordingly
- Plan and organize the shifts to meet the daily targets
- Identify gaps in the organization, systems or processes and propose solutions
- Be the expert and the first escalation point for complex cases or complaints
- Assist the Operations Manager on special projects
- Contribute to other office activities upon request according to workload and priorities
- Report activities to the board of Directors (volume, productivity, quality of service).

**Claims - Letter of Guarantee**
- Handle hospitalization pre-approval by checking the eligibility of coverage and providing close case handling monitoring throughout the process
- Proactively manage cases using our system/ tools and communicate with all relevant departments.
- Follow the process and always update the cases to ensure smooth teamwork
- Keep the clients updated on ongoing cases.

**Qualifications / Specific Requirements**:

- English - full professional proficiency
- 3 years + of experience in Medical Assistance/ Health Insurance/ Customer Service
- Bachelor's degree in any field/ related field i.e., Hospitality Management, Business Administration, etc.

**Soft skills**:

- Open-minded, multicultural approach
- Proactive, can-do attitude, enthusiasm, with a strong motivation to contribute and succeed
- Communication and interpersonal skills are essential
- Goal-oriented, empathetic, and customer-centric
- Demonstrated team spirit
- Autonomous
- Well-organized and detail-oriented.

**What we offer**:

- More than a job you will get opportunities for growth and progression
- The environment that you are joining is tech-driven, creative, and dynamic
- You will be working regionally for six countries in the region
- You will be joining a young and diverse team of professionals
- A comprehensive set of benefits including, health insurance and a competitive reward scheme.



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