Telemarketing Team Leader

3 months ago

เชยงใหม, Thailand Anantara Vacation Club Full time

**Company Description**
A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.
**Job Description** Position Overview**

The Telemarketing Team Leader is responsible for managing and guiding a team of telemarketing executives to achieve sales targets and deliver excellent customer service. The role involves supervising day-to-day operations, coaching team members, and developing effective strategies to enhance the team's performance.

**Key Responsibilities and Tasks**
- Supervise, train, and motivate a team of telemarketers to achieve individual and team goals.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Schedule and allocate tasks to ensure efficient coverage and productivity.
- Develop and implement telemarketing strategies to meet telemarketing executives targets and objectives.
- Analyze market trends and customer needs to adjust strategies and improve sales outcomes.
- Monitor and evaluate the team's performance through metrics and KPIs.
- Prepare and present regular reports on team performance and sales results to management.
- Identify areas for improvement and implement action plans to address them.
- Ensure high standards of customer service are maintained by the team.
- Handle escalated customer inquiries and resolve issues promptly.
- Gather customer feedback to improve products and services.
- Develop and deliver training programs to enhance team members' skills and knowledge.
- Keep the team updated with product knowledge and industry developments.
- Foster a positive and supportive work environment that encourages professional growth.

LI-PS2
**Qualifications** Job Qualifications**:

- Proven experience as a telemarketing team leader or in a similar supervisory role.
- Strong knowledge of telemarketing and sales principles and practices.
- Excellent leadership and team management skills.
- Ability to analyze data and develop effective strategies.
- Exceptional communication and interpersonal skills.
- Proficiency in CRM software and Microsoft Office Suite.
- High school diploma or equivalent; a bachelor's degree in marketing, business, or a related field is preferred.

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